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Solution Consultant

Job Posting Title: Solution Consultant  
Job Code: 30003116    
Segment: GLOBAL CHANNEL BUSINESS (50126890)  
Business Unit: GLOBAL CHANNEL BUSINESS (50674622)  
Building: TE ADC Shared Services Corporate (Q69)  
Band/Level: 6  
Hiring Manager: Sunitha Jose  
Recruiter: Amrutha KR  
Relocation: No  
Travel: None  
Employee Referral Amount: ₹10,000.00  
Education Experience: Other  
Employment Experience: 1-3 years  


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Product Information Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They answer questions about installation, operation, configuration, customization and usage of assigned products. Their product knowledge and expertise is critical to responding to daily customer-centric activities. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.


Be the face and voice of TE Connectivity to drive company growth by delivering an Extraordinary Customer Experience. Make it easy for customers to do business with TE. Make every interaction memorable enabling deeper relationships. Deliver value to our small and medium customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth through both inbound and outbound reach. Create a favorable impression and sell the TE brand to strengthen our ability to attract, retain and win with Customers

Your Responsibilities
You will play a fundamental role in achieving our growth targets through a passion to serve. Your main responsibilities will be to:
•    Develop, enhance and grow customer relationships through lead generation, building an opportunity pipeline, nurturing customers through their buying journey and driving customer loyalty. 
•    Offer Solutions to customers that add value to them as they reach out for support throughout their journey – “Research to Cash”.
•    Become an expert on the TE value proposition - Technical Expertise, Superior Service, ability to demonstrate your knowledge and influence buying decisions through our innovative product solutions.
•    Understand landscape of small and medium customers by actively probing, providing options and solutions as well as treating customers as valued. 

KPIs: 
•    Customer Effort Score (CES), First Contact Resolution (FCR), Lead creation, Opportunity management & Revenue generation
 

What your background should look like:


•    Demonstrated ability to solve problems, influencing skills and ability to deal with ambiguity 
•    Strong verbal, written and presentation skills 
•    Proven ability to initiate, organize and complete multiple tasks in a timely manner 
•    Bring creative and new ideas to work
•    Must be resilient and prefer an environment that embraces change
•    Must be able to win Customers through storytelling and engaging conversations. 
•    Ability to be flexible with work schedule, including weekends and holidays
•    Consultative selling experience desired
•    Relevant product or industry experience desired

Education
•    Bachelors degree preferred (e.g. Engineering/ Business/ Marketing) 
 

Competencies
Values: Integrity, Accountability,Teamwork, Innovation
Location: 

BANGALORE, KA, IN, 560 070

City:  BANGALORE
State:  KA
Country/Region:  IN
Travel:  None
Requisition ID:  61118
Alternative Locations: 
Function:  Customer Service
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