HR SERVICES SUPPORT III

Job Overview

TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc. 

Job Responsibilities:

Ensure quality resolution of employee and manager HR related enquiries raised through our online ticketing
system in a timely manner.
• Create appropriate documentation to support query resolution including official HR letter, updating forms and
templates etc.
• Utilize our online knowledge base, subject matter experts and liaison with other departments to provide accurate
resolution to employee queries.
• Ensure data integrity and accuracy of employee and business information across all HR systems through periodic
reviews and audits. Perform scheduled data audits to identify and resolve data discrepancies.
• Identify and escalate priority issues and route it to appropriate team for quick resolution.
• Identifying process improvement opportunities to enhance service delivery.
• Ensuring compliance with all relevant quality and legislative policies, procedures and controls
• Perform other related duties or assignments as directed by Contact Center Supervisor and Senior Manager.
• Coordinate with Country HR & perform Talent Acquisition activities
• Demonstrated organizational skills, attention to detail, proactive in approach and ability to work independently
and as a member of a collaborative team
• Possesses strong, planning, execution and multitasking skills and has demonstrated ability to re-prioritize in the
moment
• Participate in projects and/or programs relating to HR Technology and Operations or other HR COEs
• Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards
• Ownership of team deliverables in absence of Team Lead

Competencies:

Any degree having High level of customer service orientation
• experience of 3+ years.
• Knowledge of Excel, Word and Power point
• Excellent communication & good writing skills both Thai & English Language
• Accuracy and attention to detail
• Customer service experience essential
• Ability to manage priorities against tight deadlines.
• Effective problem-solving skills
• Proficient keyboard and other basic IT skills
• Working knowledge of Success Factors
• Good understanding of HR processes
• Candidate should be able to work independently and be open to take up new
challenges.
• Should adhere to strict timelines and SLA’s
 

Any degree having High level of customer service orientation
• experience of 3+ years.
• Knowledge of Excel, Word and Power point
• Excellent communication & good writing skills both Thai & English Language
• Accuracy and attention to detail
• Customer service experience essential
• Ability to manage priorities against tight deadlines.
• Effective problem-solving skills
• Proficient keyboard and other basic IT skills
• Working knowledge of Success Factors
• Good understanding of HR processes
• Candidate should be able to work independently and be open to take up new
challenges.
• Should adhere to strict timelines and SLA’s