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Customer Service Associate IV

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

What your background should look like:

The Customer Solutions Support Team will be supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success. And handling Inventory Management in most efficient way. The team will support in the background the whole US(NA) Customer Solutions Organization. Under general supervision, the Associate is responsible for handling accurately all defined transactional tasks which are handled in the Customer Solutions Support Team. In addition, the Associate needs to support a variety of ad hoc requests to support the business in best possible way and as required. Furthermore, the Associate is highly responsible for delivering all given tasks at 100% quality and be a role model for new joiners. The Associate should fully support the Onboarding of new joiners and support in all kind of trainings.

RESPONSIBILITIES 
           
•    Manual Order Entry
•    Manual Order Changes
•    Manual Scheduling Agreement updates
•    Quote Entry
•    Create credits, debits, pro forma invoices or returns
•    Proactive Backlog Management
•    Proactive Inventory Management 
•    Maintain constant contact with planners / Allocation team to see deliveries are in route
•    Work with Material Planners and controllers and internal support functions to manage and cater to customer requests on better delivery dates
•    Work with Inter company and Distributors in terms of handling the Inventory for critical parts
•    Notify customer service representative team in a timely manner if a critical part inventory.
•    Coordinating between different manufacturing and distributors on availability of critical parts and help managing the inventory in effective way.
•    Performing a variety of coordinating, routing, and material handling duties to meet Customer delivery schedules
•    Monitoring the flow of materials and parts between departments to meet scheduled commitments. 
•    Delivery note creation and ATP checks
•    Handling of Customer Portals
•    Supporting EDI
•    Proactively handling the BMT using the Analytics / Excel knowledge
•    SharePoint tools and Reports with daily updates
•    Ensuring to participate in all kind of trainings that are offered
•    Bringing Automation/Process Improvement
•    Maintaining cordial relationship with stake holder and help management in bringing new process to the team
•    Support the onboarding of new joiners and secure a robust knowledge transfer
•    Fully supporting all TEOA initiatives according Star Level requirements
 


EDUCATION/KNOWLEDGE
 

Competencies

Values: Integrity, Accountability,Teamwork, Innovation
Location: 

BANGALORE, KA, IN, 560 070

City:  BANGALORE
State:  KA
Country/Region:  IN
Travel:  None
Requisition ID:  63107
Alternative Locations: 
Function:  Customer Service


Job Segment: Developer, Sharepoint, Business Process, Customer Service, Technology, Automotive, Management

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