Customer Service Associate III
Job Overview
What your background should look like:
Job Description
Job Title - Customer Service Associate – North America
Job Type – Full time
Location – Bangalore
Reports To – Supervisor
Summary - The Customer Service Support Team will be supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success. The team will support in the background the whole North America Customer Service Organisation. Under general supervision, the Associate is responsible for handling accurately all defined transactional tasks which are handled in the Customer Service Support Team. In addition, the Associate needs to support a variety of ad hoc requests to support the business in best possible way and as required. Furthermore, the Associate is highly responsible for delivering all given tasks at 100% quality and be a role model for new joiners. The Associate should fully support the Onboarding of new joiners and support in all kind of trainings.
Tasks Summary & Responsibilities
• Communication with the international internal customers in English
• Manual Order Entry
• Manual Order Changes
• Manual Scheduling Agreement updates
• Quote Entry
• Create credits, debits, pro forma invoices or returns
• Proactive Backlog Management
• Handling of Customer Portals
• Supporting EDI
• Maintaining Customer Profiles
• Handling multiple team mailboxes with full proficiency
• All kind of ad hoc requests to support the North America Customer Service Teams.
• Gain an understanding of other transactional tasks served by the team
• Securing the usage of Standard Work Instruction and Customer Profile for every transaction
• Support ad hoc requests
• Picking new orders/requests from group mailbox immediately when they come in to support process efficiency
• Responsibility of high quality & on time delivery
• Support training of new employees
• Willingness to learn new tasks as per business requirements
• Ensuring a constant usage of Leader Standard Work
• Active participation in daily PIM
• Participate in continuous improvement projects (Kaizen, GB, Lean, etc.)
• Drive TEOA according to Star Level requirements
Qualifications
Graduation in any stream
Professional Experience - Minimum 3-4 years of work experience in Customer Service environment – Order management domain. Hands on experience in SAP is preferred
Special Qualifications, Knowledge & Skills
• Good knowledge in Outlook, SAP, MS Office, Excel, Access, Web Portals
• Very good written & verbal communication skills
• Very high customer and service orientation required
• Performance oriented
• Team player
• Quality focused
• Highly motivated
• Willingness to quickly adapt to new situations and tasks
• Willing to work in US shift
Competencies
BANGALORE, KA, IN, 560 070
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ERP, SAP, Pre-Sales, Customer Service, Automotive, Technology, Sales