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CUSTOMER SERVICE SPECIALIST I

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 
Job Overview
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
Responsibilities:

This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include:

Delivery Management- On-going Backlog management and forecast monitoring Metric,

Billing Management - Quote follow up and proactive billing management process Metric – Revenue USD,

Customer Satisfaction Management -Metric NPS+CES, Customer Data Administration- review the Customer master data stored within the system

EDUCATION/KNOWLEDGE:
  • Min 4 yrs experience with Bachelor’s Degree required, preferably in business, or related field.
  • Advanced knowledge of Microsoft Office Suite.
  • Working knowledge of SAP (SD module) and Salesforce.com preferred.
  • All candidates are required to be fluent in English
  • Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Action Oriented, Detail Oriented and Business Acumen
Competencies
Values: Integrity, Accountability,Teamwork, Innovation
Location: 

BANGALORE, KA, IN, 560 048

City:  BANGALORE
State:  KA
Country/Region:  IN
Travel:  Less than 10%
Requisition ID:  54257
Alternative Locations: 
Function:  Customer Service


Job Segment: ERP, SAP, Pre-Sales, Customer Service, Technology, Sales

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