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CUSTOMER SERVICE ASSOCIATE III

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 
Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success. 
The team will support in the background the whole Customer Service Organization, intercompany business. 
 

Responsibilties


•    To deliver extraordinary customer experience: As a customer facing function we always need to ensure that each and every customer turns into a promoter of TE. We need to fulfill the demanding nature of our customers and exceed their expectations by delivering extra ordinary customer experience on every inquiry. Creating a network with support functions and acting in accordance with TE Values to meet our objective of ECE.  Delivering swift results to exceed expectations.  
•    Order Management - Entry of paper/fax customer purchase orders into TE SAP order management system.  Completely and accurately enter all relevant purchase order data elements including part numbers, shipping and billing information, and any special instructions. Orders are to be created per documented work instructions. Utilize TE Knowledge Base to resolve technical/procedural issues while doing the daily task.
•    Quotations – Receive inbound quotation requests from customer and sales. Generate standard quotes using TE SAP System. Send quotes via email to customers and sales.
•    Backlog Management/Order Changes – Work with Material Planners and controllers and internal support functions to manage and cater to customer requests on better delivery dates. Make changes to existing sales orders in TE SAP System based on requests from CCP, Customers and Sales. Utilize knowledge base to understand individual customer contractual conditions for change orders. Make decisions on accepting, rejecting or modifying requests for change orders. Focus on getting deliveries cut for Orders that are past due on our systems at the earliest. 
•    Support of e-commerce systems including forecasting customer demand, update customer website with information and reports generated from TE SAP System
•    Returns – Receive return requests from Quality/Sales/customer. Generate RE Order in the system and create a CR after validating all the essentials of the material that is being returned by a customer for various reasons.
•    Cross trainings: Learning and supporting all the transactions within the region/cross region.
•    Innovation : Challenge self to develop new and improved ideas for all that we do. 

Competencies
Values: Integrity, Accountability,Teamwork, Innovation
Location: 

BANGALORE, KA, IN, 560 070

City:  BANGALORE
State:  KA
Country/Region:  IN
Travel:  None
Requisition ID:  56900
Alternative Locations: 
Function:  Customer Service


Job Segment: ERP, SAP, Pre-Sales, Customer Service, Technology, Sales

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