Job Overview

The PPAP/PPA Expert Voice of Customer is responsible for maintaining a high-quality relationship with the customer and ensuring that all PPAP/PPA requests are delivered on time (time-to-market) in accordance with customer requirements, including all required documents. Furthermore, the necessary negotiations and agreements with the customer (document standard, cost and TE requirements) must be ensured.

The PPAP/PPA Expert Voice of Customer communicates the customer requirements internally and is responsible for product delivery at TE if a corresponding PPAP/PPA requirement exists.

Job Requirements

• Establish an ideal communication flow and cooperation between the parties (Product Engineering, Advanced Quality Engineer Team, Project Management, EMIA Plants and Change Management Coordinator Team).
• Responsible for managing cost requests from customers, including negotiations to minimize or avoid cost charges where possible (In cooperation with the responsible Customer Quality Agent).
• Leverage technical expertise to address customer requirements effectively (Customer technical release).
• Knowledge of requirements of New Product Development process and submission Yellow and green PPAP/PPA in NPD.
• Fundamental knowledge of the VDA, AIAG and customer requirements.
• Expert knowledge of the E2E PCN/PPAP process, PCN from other Regions and Bus, RMS, PDM Link, SAP, div. APPS (digiAPP, PCNAPP, etc) and e-PPAP System.
• Together with the team make completion of the PPAP/PPA requested elements (Document creation – if needed).
• Ensure that all necessary systems and procedures are in place to meet all customer requirements ontime.
• Fundamental knowledge and expert of the Customer portal where applicable.
• Work to reduce PPAP/PPA documentation and samples in coordination with customers.
• Basic knowledge of legal matters, including product liability (Produkthaftung).
• Coordination of PPAP/PPA submissions on time.
• Responsibility for technical release (e.g. OEM) by collaborating and supporting Technical Release Team - if applicable
• Ensure timely PPAP/PPA customer approvals after submission (within a maximum of 4 weeks).
• Manage delivery approvals in RMS for EMIA plants (manual process for FFF changes, initial submissions, etc.).
• Fundamental knowledge and follow-up of PPAP/PPA reporting and Power Bi reports.
• Ensure the appropriate internal communication and communication with external customer.
• Close Cooperation with the Team in India and Marocco.
• Ensure close cooperation with the plant, other business units, and regions to drive alignment and efficiency.
• Expert guidance to ensure all PPAP/PPA requests are ontime (Time 2 market) available according to customer requirements, including necessary documents and samples.
• Drive end-to-end (E2E) processes by collaborating with CMC to support sustaining projects and align with customers on required PPAP/PPA documentation (e.g., product groups).
• Leads PPAP Scorecard reporting and implementing appropriate actions (P)
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What your background should look like

Strategy:

• Customer Focus
• Financial understanding

Execution:

• Knowledge in statistics and basic tools of quality (APQP, MSA, Capability Studies, VDA, AIAG, FMEA)
• Basic knowledge of ASpice, Technical Cleanliness, Cyber security knowledge
• Quality background
• Knowledge technical knowledge TE product portfolio
• Fluent business English verbal and writing
• Ability of presentation skills
• Ability of negotiation Skills

Talent:

• Strong Communication
• Adaptability in multi-cultural working environment
• Independent working behavior
• Team worker / Networking
• Ability taking decisions
• Social competence

Competencies