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ANALYST DIGITAL PLATFORMS & OPS II / Supervisor

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 
Job Overview

TE Connectivity's Digital Platforms & Operations teams understand TE’s business and digital strategies to optimize our sales and marketing automation processes to define, implement, manage, and optimize TE’s online commerce capabilities and services, digital platforms and processes (e.g., te.com, E-Commerce, SMA, CRM, Salesforce.com, Eloqua, SFDC, AEM, etc.). They collaborate with others regarding data standards and resolve issues that may impact marketing automation activities and with IT to help them understand the business requirements that determine the analysis and design of effective technical solutions. They monitor features and functionalities to enhance capabilities; ensure quality of releases, testing and validating that the requirements are met. Being a member of these teams requires thorough knowledge of marketing automation principles and practices and advanced knowledge of campaign set-up and management, form development and management, segment management, reporting, contact and content management and lead.

Roles & Responsibilities

Managing, SMA (Eloqua, Lead Management & Date Enrichment teams).
Responsible for ensuring that the team meets all KPI and SLA defined.
Identifying and analysing data to understand gaps in performance and implement performance plans/remedial action to bridge those gaps, predict and mitigate the risks/challenges proactively
Coach the employees to deliver ECE – majority of the time to be spent on coaching.
Accountable for reviewing performance with key stakeholders in the region (US/EMEA/APAC) through weekly meetings and monthly business reviews.
Presents data in an easily digestible format that helps in management decision making. 

  • Own all tactical activity in the TE Eloqua system in support of business unit campaign activity including; segmentation, campaign planning and activation, email creation, nurturing activity, form creation and AEM activation, etc. 
  • Provide guidance that’s in-line with TE’s governance model, digital best practices and brand alignment.
  • Provide, review and analyze data related to campaign performance and present results to illustrate insights and enable decision-making
  • Meet or exceed department service standards. 
  • Conduct, design, and/or deliver process/procedure training when required.
  • Provide presentations to internal or external customers.
  • Provide process assistance to others in the same role.  
  • Assist management team in selecting new hires.
  • Responsible for departmental audits in conjunction with management team.
  • Develop and implement project teams for process improvement, internal communications and interdepartmental understanding.
  • Facilitate and/or participate in Global cross-functional teams and act as a Mentor/Role Model for company subsidiaries and offices.
  • May include participation as a Functional Representative.  

    1.    First point of contact (internal/external) for questions/assistance.
    2.    Assist in the testing of process/procedures/systems. 
    3.    Document process/procedures/systems using TE Connectivity wide Knowledge Management 
    4.    Work with other leaders to implement global best practices across BU s and support functions
    5.    Use the principles of lean six sigma in everyday operations.
    6.    Build a culture in the team to generate ideas which help the business.

Competencies
Values: Integrity, Accountability,Teamwork, Innovation
Location: 

BANGALORE, KA, IN, 560 070

City:  BANGALORE
State:  KA
Country/Region:  IN
Travel:  None
Requisition ID:  56331
Alternative Locations: 
Function:  Sales & Marketing


Job Segment: Manager, Lean Six Sigma, Business Process, Six Sigma, Management, Operations

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