Job Overview

At TE Connectivity, we don't just support customers, we build lasting partnerships. As a Customer Service Associate, you will become a trusted advisor to some of our most valued customers, ensuring they receive exceptional support throughout their journey with us.

Acting as the primary point of contact, you will collaborate with Sales, Operations, Supply Chain, Quality, Finance, and other key business functions to deliver outstanding service, solve challenges, and drive continuous improvement. This is a dynamic role that combines customer relationship management, order fulfilment, problem-solving, and business process excellence.

If you thrive in a fast-paced environment, enjoy building relationships, and are passionate about delivering world-class customer experiences, we would love to hear from you.

Job Requirements

Build Strong Customer Relationships

• Become the trusted point of contact for customer enquiries, orders, and service requests.
• Deliver accurate and timely updates on order status, product information, and business processes.
• Work proactively with customers to understand their needs and exceed expectations.
• Partner with Account Managers to support customer challenges and identify opportunities for improved service.

Drive Operational Excellence

• Manage customer orders, schedules, and amendments in line with TE Connectivity policies and procedures.
• Monitor customer backlog and delivery performance, ensuring commitments are met and potential issues are addressed proactively.
• Process customer return requests efficiently while maintaining compliance with established procedures.
• Support quotation requests and ensure accurate processing through TE's commercial systems and tools.

Problem Solve & Improve

• Take ownership of customer issues and collaborate across functions to achieve effective resolutions.
• Manage customer expectations professionally through clear communication and proactive engagement.
• Identify process improvement opportunities, reduce waste, and contribute to initiatives that enhance customer satisfaction.
• Support corrective actions and continuous improvement projects that deliver measurable business benefits.

Support Compliance & Business Processes

• Review customer requirements, contracts, terms and conditions, escalating where specialist legal or quality support is required.
• Ensure compliance with audit requirements, customer service standards, trade regulations, and export controls.
• Support business functions including Legal, Quality, Finance, and Trade & Export Compliance.
• Assist in resolving credit holds and invoice queries to support financial performance objectives.

Collaborate & Grow

• Actively contribute during team meetings, sharing updates, insights, and best practices.
• Support cross-functional collaboration and knowledge sharing across the wider Customer Service organisation.
• Take ownership of your development by maintaining competency assessments and personal development plans.
• Demonstrate commitment to TE Connectivity's ethics, values, and safety-first culture.

What your background should look like

Essential

• Previous customer service experience within a professional or business environment.
• Excellent communication and relationship-building skills.
• Strong organisational and time-management abilities.
• High attention to detail and commitment to accuracy.
• Ability to work independently while contributing to a collaborative team environment.
• Strong problem-solving and analytical skills.
• Confidence interacting with stakeholders at all levels of the organisation.
• Fluent in english.
• Proficiency in Microsoft 365 applications, including Outlook, Excel, Word, and PowerPoint.

Desirable

• Experience using SAP or other ERP systems.
• Experience using Salesforce.
• Understanding of Lean principles and continuous improvement methodologies.
• Experience working in a manufacturing, engineering, aerospace, defence, or industrial environment.