CUSTOMER SERVICE SPECIALIST

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

What your background should look like:

Essential Functions:
•    Coordinates customer/TE Medical Products relationship.  
•    Supports the clear and effective communication of customer expectations to the organization and demands accountability for performance to agreed operational level agreement to meet TE Medical commitments.  
•    Ensures customer report cards and JIT/MLA/Kanban agreements are summarized and understood.  
•    Independently, or as a team member, investigates and resolves customer issues (delivery, price, quality, product and tooling information, etc.).  
•    Takes complete ownership of problem resolution. 
•    Provides timely, accurate, complete responses to customer or sales inquiries.   
•    Teams with Field Sales, Business Segment Managers, Operations and other TE functions to satisfy customer requirements.
•    Provides information and analysis on customer and market trends to Business Segment Manager.  
•    Coordinates meetings and general information exchange between customer and TE Medical Products.
 

Required Experience, Knowledge, Skills, Abilities or Education:
•    Preferably 3 years years experience in either sales, marketing, scheduling or customer service related position, preferably in a manufacturing organization or related technical experience.
•    College Degree en in business administration or related field.
 Knowledge of ISO quality systems requirements.  Ability to audit conformance to procedures.  PC proficient (word processing, e-mail, spreadsheet, database & presentation software), ability to create presentation quality documents, ability to use MRP system, EDI system.  

Competencies