CUSTOMER SERVICE SPECIALIST
Job Overview
What your background should look like:
Essential Functions:
• Coordinates customer/TE Medical Products relationship.
• Supports the clear and effective communication of customer expectations to the organization and demands accountability for performance to agreed operational level agreement to meet TE Medical commitments.
• Ensures customer report cards and JIT/MLA/Kanban agreements are summarized and understood.
• Independently, or as a team member, investigates and resolves customer issues (delivery, price, quality, product and tooling information, etc.).
• Takes complete ownership of problem resolution.
• Provides timely, accurate, complete responses to customer or sales inquiries.
• Teams with Field Sales, Business Segment Managers, Operations and other TE functions to satisfy customer requirements.
• Provides information and analysis on customer and market trends to Business Segment Manager.
• Coordinates meetings and general information exchange between customer and TE Medical Products.
Required Experience, Knowledge, Skills, Abilities or Education:
• Preferably 3 years years experience in either sales, marketing, scheduling or customer service related position, preferably in a manufacturing organization or related technical experience.
• College Degree en in business administration or related field.
Knowledge of ISO quality systems requirements. Ability to audit conformance to procedures. PC proficient (word processing, e-mail, spreadsheet, database & presentation software), ability to create presentation quality documents, ability to use MRP system, EDI system.
Competencies
Alajuela, A, CR, _
Job Segment:
Field Sales, Database, Pre-Sales, Customer Service, Sales, Quality, Technology