ADMINISTRATIVE SUPPORT V

Job Overview

TE Connectivity's Administrative Support Teams are responsible for office administration and daily clerical duties including basic schedule planning, travel arrangements, documentation, and file maintenance. Other responsibilities include scheduling conferences/meeting rooms and responding to general inquiries. They create and maintain office documentation and files and review drafts and finished internal/external communication documents.

What your background should look like:

The position will be responsible for answering incoming calls and routing to the appropriate recipient and receiving and distributing mail as directed. May also receive invoices from vendors and process them as appropriate, as well as make reservations for visitors to the corporation.

Nature and Overall Purpose of the Role

•    Internal and external customer satisfaction.
•    90% or more time spent sitting and working at the computer.
•    100% on site position at the work site.

 

Core Competencies
•    Communication Skills: The ability to communicate effectively, both verbally and in writing, is essential. Must be able to interact with clients, visitors and colleagues in a clear and courteous manner.
•    Customer Orientation: An administrative assistant at the front desk is often the first impression people have of the company, so they must be friendly, helpful and able to meet the needs of customers and visitors.
•    Time Management: The ability to prioritize tasks and manage time effectively is essential to avoid delays and ensure a steady flow of work.
•    Problem Solving Ability: Being able to address unexpected problems and situations effectively and find appropriate solutions is essential.
•    Call Taking Skills: The ability to handle phone calls in a professional and friendly manner, as well as direct them correctly, is essential.
•    Ability to Remain Calm Under Pressure: You may face stressful situations or difficult people, so it is important to remain calm and courteous at all times.

Responsibility Includes the Following Tasks

Reception and Customer Service:

•    Greet visitors and customers in a cordial, charismatic and professional manner.
•    Handle telephone calls and transfer them to the appropriate persons.
•    Respond to general inquiries and provide basic information about the company and its services.
•    Answering calls in telephone switchboard.

Administrative Tasks:

•    Manage incoming and outgoing mail, as well as email.
•    Perform record keeping.
•    Coordinate scheduling of meeting rooms and events.
•    Place orders for office supplies and manage inventory.
•    Assist Management when requested.
•    Perform visa procedures for collaborators when required.
•    Requesting parking access cards. 
•    Attending medical and physiotherapy office when required. 

Support Human Resources Department:
•    Assist in receiving candidates for recruitment processes.
•    Assist in the preparation of human resources related documents.

Interdepartmental Collaboration:
•    Work closely with other departments to ensure efficiency and effective communication throughout the company.

EXPERIENCE & EDUCATIONAL REQUIREMENTS
Experience
•    Experience: minimum 3 to 4 years in similar positions in customer service, administrative tasks.
•    Language: Spanish / English minimum B2.
•    Must be familiar with common software programs such as Microsoft Office (Word, Excel, Outlook) to manage administrative tasks and communications.

Education

•    Minimum high school degree and knowledge of administrative functions. 
•    Desirable: Advanced or completed university studies.

 

Competencies