Job Responsibilities:

• Manage the global transport control tower, ensuring full visibility of all international shipments, routes, exceptions, and overall transport performance.
• Ensure proactive detection of issues such as shipment delays, capacity disruptions, force majeure events, port congestion, strikes, vessel cancellations, and any other factors impacting transit time commitments.
• Communicate timely alerts on transportation risks and service impacts to stakeholders across regions and functions.
• Monitor real time transportation flows using P44, TE’s real time visibility platform, to ensure on time and accurate end to end tracking.
• Lead and manage global freight forwarders to deliver agreed service levels and operational performance standards.
• Conduct hyper care operational reviews (weekly or monthly where necessary) with carriers and internal teams to enhance service performance.
• Identify carrier performance deviations and drive corrective and preventive action plans.
• Lead BU level transportation service performance analysis, identifying trends and improvement opportunities.
• Oversee data quality and timeliness of freight forwarder reporting to ensure accuracy in analytics and decision making.
• Maintain and update the global Transit Time reference tables (air & ocean) after each RFQ and ensure alignment with Analytics for OTDT analysis.
• Engage closely with Procurement, Analytics, Regional Transportation, and Business Units, fostering collaboration and alignment.
• Drive global initiatives and automation projects to enhance service levels, efficiency, and operational performance.
• Serve as the central point of escalation for all international carrier performance issues across regions.
• Lead quarterly performance reviews with international carriers, ensuring continuous improvement and accountability.
• Lead, coach, mentor, and develop Control Tower analysts, building capability and operational excellence within the team.

KPIs

• Status 5 & Status 7
• Data Quality & Timeliness of Freight Forwarder’s reports
• On-Time Delivery Performance via Air, Ocean & Express
• 98% coverage of global air & ocean in TT report
• Proactive communication of freight risks & alerts

Job Requirements

• Bachelor’s degree in business, engineering, Logistics, Supply Chain Management or a related field.
• Minimum 10 years’ experience in transport operations experience from a manufacturing, logistics or freight forwarding industry, including at least 3 years in a leadership or supervisory role.
• Experience with multi modal transportation (air, ocean, express & road) is preferred for global roles.
• Experience in a cross-functional, regional or global role.
• Experience in project management
• Excellent analytical and problem solving skills.
• Strong communication and stakeholder management.
• Ability to manage high-pressure, real-time operational environments.
• Knowledge in SAP.
• Experience with KPIs, dashboards, and continuous improvement (Lean/Six Sigma is a plus)

Competencies