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Supervisor Customer Service

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Your responsibilities:

• Creation and regular follow up of quotes in collaboration with Sales & CSSC
• Monitoring of Order income via EDI including daily workflow control and resolution of blocked IDOCS
• Coordination of Manual / FIS Order entry with support of CSSC (Support Center India)
• Daily review and resolution of blocks including improvement actions to avoid re-occurrence
• Daily review and resolution of incomplete orders including improvement actions to avoid re-occurrence
• Control and update of Customer Profiles & Customer Master including x-references
• Control of open disputes/invoices with other departments like finance & Sales including credit creation with support of CSSC to ensure best possible A/R results
• Follow up on aged open returns of the team
• Daily working on backlog report to ensure timely escalations, early warning to Customers and best possible STR performance
• Control of daily working on backlog report and escalation management, to keep STR performance high and to minimize the risk on high costs shipments and line stoppages
• Review of STR Performance by CSR & Customer including improvement actions
• Review of billings/bookings reports to ensure best possible understanding of Customers and performances including report back to CS Management
• Lead the daily PIM-Meetings and highlighting of issues and improvement ideas
• Approval of Premium Freights, Credits, Debits & RMA’s per Policy
• Usage of TEOA Tools to ensure high quality standards
• Review of Forecast in the past Backlog including resolution and improvement actions to avoid re-occurrence
• Active participation in weekly team and TEOA meetings
• Regular Meetings with Sales & Marketing for information exchange and initiation of improvement actions
• Monthly review of Customer Satisfaction results with Management and TEOA practitioner including improvement actions to deliver best in class Customer Experience
• Working on Customer Service KPI´s and regular follow up with the team members
 

What your background should look like:

• Bachelor’s degree, preferably commercial
• Commercial education
• Experience in Customer Service of min. 5 years
• Leadership Experience desirable
• Experience in project management is an advantage
• PC knowledges in SAP, MS Office
• Good English, other languages preferred
• Very good customer and service orientation required

Competencies

Values: Integrity, Accountability, Teamwork, Innovation
SET : Strategy, Execution, Talent (for managers)

ABOUT TE CONNECTIVITY
TE Connectivity is a global technology leader enabling a secure, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions have been proven in the most demanding environments, enabling advancements in transportation, industrial applications, medical technology, energy technology, data communications, and for the home. With approximately 85,000 employees, including more than 8,000 engineers, we work with customers in nearly 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

 

WHAT TE CONNECTIVITY OFFERS: 
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

•    Competitive Salary Package
•    Performance-Based Bonus Plans
•    Health and Wellness Incentives
•    Employee Stock Purchase Program
•    Community Outreach Programs / Charity Events
•    Employee Resource Group

 

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Location: 

AR`s-Hertogenbosch, NB, NL, 5222

City:  AR`s-Hertogenbosch
State:  NB
Country/Region:  NL
Travel:  None
Requisition ID:  98246
Alternative Locations: 
Function:  Customer Service


Job Segment: Pre-Sales, Project Manager, Manager, Network, Sales, Customer Service, Technology, Management

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