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Customer Solutions Specialist

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

As a Customer Service Associate, you start with an extensive introduction process. You are the central point of contact for customers within ICT Business Unit and will take care of all daily operational tasks for order and quote handling and follow up till arrival to the customer. The position requires significant day to day contact with customers as well as with TE employees in the sales, materials management, quality, product management, manufacturing, and finance functions. Key performance responsibilities of this role are set to achieve Extraordinary Customer Experience (ECE).

Responsibilities:

  • Daily external and internal communication with your counterparts, on the ongoing inquiries.
  • Achieving KPI targets which are related to Business Unit requirements, Customer Satisfaction and Continuous improvement.
  • Managing order portfolio and coordinating with internal stakeholders.
  • Act on escalations, focus on open orders and upcoming demands.
  • Drive ECE by interacting with your internal and external customers.
  • Support the execution of improvement actions based on customer feedback and business requirements.
  • Proactively inform the customer on the delayed shipments, and work on solutions preventing shortages at customer side.

What your background should look like:

  • Good written and spoken English is mandatory & German is an advantage
  • Time management, prioritization, and organizational skills
  • Flexibility to adapt to changing priorities and business conditions
  • A good team player with the ability to work independently as well
  • Basic knowledge of MS Excel, Word, and other Microsoft applications
  • Experience with SAP is an advantage.

Competencies

Values: Integrity, Accountability,Teamwork, Innovation
Location: 

AR`s-Hertogenbosch, NH, NL, 5222

City:  AR`s-Hertogenbosch
State:  NH
Country/Region:  NL
Travel:  None
Requisition ID:  84304
Alternative Locations: 
Function:  Customer Service


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