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Customer Service Associate

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

 

As a Customer Service Associate, you start with an extensive introduction process. You are the central point of contact for customers in the Business Unit and will take care of all daily operational requirements from inquiry and preorders needs, through all post order activities. The position requires significant day to day contact with customers as well as with TE employees in the sales, materials management, quality, product management, manufacturing, and finance functions. Key performance responsibilities of this role are set to achieve Extraordinary Customer Experience (ECE).

 

Responsibilities:

 

  • Advising relations at product level via all modern communication channels (mail and telephone)
  • Hitting KPI targets which are related to Customer Satisfaction and Continuous improvement 
  • Issuing, coordinating, and managing orders and customer solutions
  • Ongoing efforts to drive ECE by interacting professionally towards your internal and external customers.
  • Support the execution of improvement actions based on customer feedback.
  • Act on escalations, focus on backlog and forecast reports 
  • Work with the team to provide early warnings of late deliveries to the customer
  • Review quote and order requirements, manage scheduling agreements, clear blocks, workflows daily, monitor critical shipments
  • Proactive communication to customer and liaise with parties to come up with solutions for open and upcoming matters.
     

What your background should look like:

 

  • Good written and spoken English is mandatory & German is an advantage
  • Time management, prioritization, and organizational skills
  • Flexibility to adapt to changing priorities and business conditions
  • A good team player with the ability to work independently as well
  • Basic knowledge of MS Excel, Word, and other Microsoft applications
  • Experience with SAP is an advantage.

Competencies

Values: Integrity, Accountability,Teamwork, Innovation

About TE Connectivity
TE Connectivity is a $12 billion global industrial technology leader creating a safer, sustainable, productive and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications and the home. With approximately 80,000 employees, including more than 7,500 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

What TE Connectivity offers:

We offer competitive rewards & compensation. Our commitment to our employees includes offering benefit programs that are comprehensive, competitive and will meet the needs of our employees.
•    Competitive Salary Package
•    Performance-Based Bonus Plans
•    Health and Wellness Incentives
•    Employee Stock Purchase Program
•    Community Outreach Programs / Charity Events
•    Employee Resource Groups

Location: 

AR`s-Hertogenbosch, NB, NL, 5222

City:  AR`s-Hertogenbosch
State:  NB
Country/Region:  NL
Travel:  None
Requisition ID:  89923
Alternative Locations: 
Function:  Customer Service


Job Segment: ERP, SAP, Product Manager, Network, Customer Service, Technology, Operations

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