BUSINESS PROCESS ANALYST II

Job Overview

The Category Support Analyst plays a crucial role in managing and optimizing digital product catalogs for TE’s online ERP platform being used to order goods from hundreds of suppliers globally. This individual is also taking care of the daily organization and execution of contracts across the entire organization.

What your background should look like:

Key attributes of this role include

• Experience in a Global company supporting multiple countries/business units,
• Experience working for a Manufacturing company,
• Strong affinity with ERP, e-catalogue platforms such as Aquiire, Coupa, Ariba or Service Now,
• Experience in adding/maintaining/deletion of catalogues, both ‘static’ and ‘punch-out’,
• Validation of catalogues in the Service Now tool,
• Upload/maintain Contracts in the TE Contract management tool (“Jaggaer”) and create triggers for automated contract expiry reports,
• Support “DocuSign,” including gaining execution of the contract through digital signature from both supplier and TE stakeholders,
• Execute and deliver the Category Support Services in compliance with the relevant TE Standard Operating Procedures, TE policies and TE commodity playbooks,
• Good understanding of end-to-end S2P processes,
• Excellent process-analytical skills. Ability to identify and resolve problems,
• Ability to work in culturally diverse teams with many levels of personnel and matrix structure.

JOB RESPONSIBILITIES

• Participate in knowledge transfer activities for the services in-scope during Transition,
• Be a Subject Matter Expert for in-scope activities,
• Ensure proper processing of contracts & e-catalogs. Maintain communication with IT, vendors, Procurement colleagues, and stakeholders,
• Data Management: ensure the accuracy and completeness of product data in the catalogues,
• Execute all activities and provide reporting,
• Identify and address any unresolved issues promptly,
• Appropriately manage and escalate issues,
• Support and contribute to continuous improvement and change initiatives within the function, ensuring that improvements are incorporated into the work routine.
• Quality Assurance: conduct regular audits to maintain data integrity and consistency,
• Ensure fulfillment of Key Performance Indicators (KPIs) and Service Level agreements (SLAs), continuously improving on performance benchmarks,
• Monitor catalog performance and user engagement, providing insights and recommendations for improvements,
• Assist in troubleshooting and resolving any issues related to the digital catalogues,
• Participate in team meetings.

Qualifications

• Previous experience in data management, e-commerce, or a similar role (3+ years)
• International exposure
• Project execution
• Proficient in MS Office; advanced Excel, PowerPoint, and other relevant tools for the function
• SAP PR2, S/4, e-catalogues platforms, Docusign, or similar would be appreciated
• Good communication skills
• Very good English language skills in speech and writing
• Ability to work effectively in a fast-paced, dynamic environment
• Diversified Industrial Products/Manufacturing industry experience preferred

Competencies