Job Overview

Ensures that customer issues and concerns are answered efficiently and effectively.

What your background should look like

 Bachelor’s degree 
•    Strong analytical skills
•    Knowledge in management and functions of customer portals
•    Optimal management of interpersonal relationships
•    Computer systems (SAP, Microsoft Office and Salesforce)
•    Excel (high efficiency desired)
•    Decision making and negotiation skills
•    Effective communication (Verbal and written)
•    Problem solving
•    Sense of urgency and time management
•    Able to provide solutions to medium complexity
•    Team player and ability to train others
•    Flexibility to adapt to changing priorities and business conditions
•    Ability to work independently 

 
Tasks and Responsibilities:
•    Liaison between customer and TE.
•    Responds to customer inquiries in timely manner (RMA, delivery status, tracking information, billings, credit status), resolves shipping or invoicing problems, supports liability determination, with the support of cross functional teams.
•    Maintains close communication with sales, planning and supply chain teams.
•    Daily external and internal communication with your counterparts, on the ongoing inquiries.
•    Managing order portfolio and coordinating with internal stakeholders.
•    Support the execution of improvement actions based on customer feedback and business requirements.
•    Demonstrates proactiveness and TE values (Accountability, Teamwork, Innovation, Inclusion and Integrity).
•    Follows standard work and company’s objectives to assure ECE.
•    Assists in relevant management roles, to demonstrate leadership as it applies to their responsibilities within the integrated supply chain.
•    Ensures timely follow up for customers.
•    Reviews and tracks past due orders.
•    Follow up on actions to achieve KPIs
•    Review, follow up and manages customers portals (daily)
•    Channels customers complaints, requests and claims.
•    Receives and process transactions by phone, SAP and email from customers.
•    Investigates and solves customers complaints.
•    Follow up and ensures shipments on requested dates.
•    Attend critical meeting with customer and update meeting files.
•    Works with Engineering and launching team for new products for customers.
•    Works with Finance to go over A/R and aligns information for disputes or write offs.
•    Works with Sales and Finance to go over freight chargebacks for disputes or write offs.

Competencies