CUSTOMER SERVICE SUPERVISOR (m/f)

Job Posting Title: SUPV I CUSTOMER SERVICE 

Job Code: 30003113  

Segment: TRANSPORTATION SOLUTIONS (50132248) 

Business Unit: GLOBAL AUTOMOTIVE (10002006) 

Building: EVORA 1 (713) 

Band/Level: 5 

Hiring Manager: FLORINDA NEVES 

Recruiter: ANA SILVA 

Relocation:No 

Travel: 25% to 50% 

Employee Referral Amount:  

Education Experience: Other 

Employment Experience: Less than 1 year

 

Company Information

TE Automotive is one of the leading providers of advanced automobile connectivity solutions. We enable nearly every electronic function in the car -- from alternative power systems to infotainment and sensor technologies – all in a harsh environment. No matter which technology path OEMs choose to innovate for the connected car, we’re committed to helping our customers meet evolving challenges and requirements.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Responsibilities & Qualifications

Tasks Summary & Responsibilities

  • Team coordination (5 - 10 people)
  • Regular follow up of quotes in the teams in collaboration with Sales & Customer Supply Chain
  • Coordination of Manual Order entry with support of Customer Supply Chain
  • Control of daily working on backlog report to ensure timely escalations, early warning to Customers and best possible STR performance
  • Review of Forecast in the past Backlog including resolution and improvement actions to avoid re-occurrence
  • Control of regular follow up of drop shipment orders
  • Active participation in Continuos Improvement meetings & drive of Continuos Improvement mentality within the teams
  • To hold weekly team meetings with all team members to ensure information flow in both directions

Professional Background

  • Experience in Customer Service/Solutions of min 5 years is desirable
  • Leadership Experience desirable
  • Experience in project management is an advantage
  • Good skills in english language are required, further languages desirable
  • Very good customer and service orientation required

Competencies

  • Values: Integrity, Accountability,Teamwork, Innovation
  • SET : Strategy, Execution, Talent (for managers)

Location: 

7006, 07, PT, 7006

Alternative Locations: 
Travel:  25% to 50%
Requisition ID:  46012


Job Segment: Manager, Supply, Project Manager, Customer Service, Management, Automotive, Operations, Technology

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