Team Leader - Solution Center


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

The Customer Journey Management Team supports the enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with TE. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.
Team leader – Solution Center is responsible for continuing to drive transformational customer centric strategies geared around delivering extraordinary customer experiences and driving sales growth for the team, while continuing the transformation of our Customer Care organization to a Universal Servicing Model including Care, Technical Support and revenue generation. The Team leader would be also responsible for delivering a level of service & driving unsurpassed growth which builds strong customer relationships to make TE the supplier of choice.  
The Team leader must possess strong coaching and development skills to provide his/her team an “extraordinary experience” that engages them and drives superior outcomes for our Customers
 

Responsibilities:

•    Own and be accountable for achieving specific departmental objectives and in meeting both sales and Customer Experience goals of your team.
•    Equip your team to develop, enhance and grow customer relationships through lead generation, building an opportunity pipeline, nurturing customers through their buying journey and driving customer loyalty. 
•    Observe and coach your team in their work activities, providing immediate feedback through coaching discipline and following up to ensure appropriate actions are taken by the team
•    Recruit new talent and develop a strong talent bench that will embrace the vision and transform the organization.
•    Champion transformation initiatives and positively drive the change initiatives within the team.  
•    Drive operational excellence and continuous improvement mind-set within your team. 
•    Grow and nurture your team by providing inclusion and engagement opportunities, as well as developing them for their future careers.  
•    Liaising effectively with various internal business partners like engineering, planning, and sales to resolve Customer inquiries and requests
 

What your background should look like:

•    Previous experience working in a contact centre environment 
•    Proven success record of change management efforts in Customer Care & Sales
•    Proven experience of leading large and multi layered teams
•    5+ years of professional experience in a multi-national Customer Care or Sales operations role, with atleast 2 years of relevant experience.
•    Demonstrated experience in working effectively and directly with all levels of the organization
•    Industry specific experience is a plus
•    Language proficiency: English
•    French or Spanish would be an advantage
•    Bachelors degree required 
•    Customer centric and sales mind-set
•    Business Acumen
•    Ability to lead team spread in different countries within your region
•    Strong communication (written and verbal), persuasion and interpersonal skills
•    Ability to establish strong business relationships with other Business units and cross functional departments

Competencies

Building Effective Teams
Managing and Measuring Work
Motivating Others
SET : Strategy, Execution, Talent (for managers)
Values: Integrity, Accountability, Teamwork, Innovation

ABOUT TE CONNECTIVITY
TE Connectivity is a global technology leader enabling a secure, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions have been proven in the most demanding environments, enabling advancements in transportation, industrial applications, medical technology, energy technology, data communications, and for the home. With more than 85,000 employees, including more than 7,500 engineers, we work with customers in nearly 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

 

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

•    Competitive Salary Package
•    Performance-Based Bonus Plans
•    Health and Wellness Incentives
•    Community Outreach Programs / Charity Events
•    Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Location: 

's-Hertogenbosch, NB, NL, 5216 TV

City:  's-Hertogenbosch
State:  NB
Country/Region:  NL
Travel:  Less than 10%
Requisition ID:  115676
Alternative Locations: 
Function:  Customer Service


Job Segment: Call Center, TV, Pre-Sales, Manager, Network, Customer Service, Creative, Sales, Management, Technology