Technical Customer Service Associate (m/f)

Company Information

TE Connectivity (NYSE: TEL) is a $12 billion global technology leader. Our connectivity and sensor solutions are essential in today's increasingly connected world. We collaborate with engineers to transform their concepts into creations - redefining what's possible using intelligent, efficient and high-performing TE products and solutions proven in harsh environments. Our 72,000 people, including over 7,000 engineers, partner with customers in over 150 countries across a wide range of industries. We believe EVERY CONNECTION COUNTS - www.TE.com.


TE Connectivity's Channel division collaborates with our distributor partners on TE's global distribution vision, strategy and business initiatives by aligning our goals to drive faster growth and better serve our mutual customers through the delivery of unsurpassed service and value. From marketing strategy, sales training and customer care to supply chain, pricing and new design engineering, TE's Channel division supports distributors throughout the entire sales process. Supporting all TE business units, Channel employees have the unique opportunity to gain a well-rounded understanding of the company. Channel owns the small customers for TE and works with a dedicated group of distribution partners to drive growth while delivering unsurpassed service and value to both TE's small indirect customers and distributors.

Job Overview

TE Connectivity's Product Information Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They answer questions about installation, operation, configuration, customization and usage of assigned products. Their product knowledge and expertise is critical to responding to daily customer-centric activities. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

 


If you are passionate about serving customers, technically oriented, and interested in working for a world leader in Connectivity, then the TE Product Information Specialist position may be an ideal fit for you.

As a Product Information Specialist, you serve as the face and voice of the TE brand. You have the opportunity to make a meaningful difference in the lives of customers. Our servicing philosophy puts your passion to serve -and your personality- at the center of every customer interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company. This vital position requires a technically oriented, flexible problem-solver who will assist customers in resolving any and all customer facing technical and product information inquiries as well as recommending appropriate products to customers driving revenue growth.

 

TE Product Information Specialists deliver extraordinary customer care by promptly and accurately responding to customer inquiries. They strive to make it easy to do business with us, solving customer issues, while celebrating their value to us. They act as consultants by recommending the right products and helping customers with design-in solutions.

At TE we invest in you! Based upon prior work experience and performance on the job, you enjoy a generous benefits package. Additionally, our career path planning and continuing education will help you achieve your professional goals.

Responsibilities & Qualifications

What will you do every day as a Product Information Specialist

•Deliver extraordinary customer experience on every interaction by evaluating, analyzing and resolving technical inquiries, providing product information, converting competitor product to TE and identifying replacement and mating products for customers’ needs
•Ensure a thorough understanding of product needs through proactive communication with the customer that correctly resolves requests on the initial contact
•Recommend correct product for customer applications and help with design-in solutions
•Grow and nurture customer relationships on every interaction that results in measurable customer value - move inquiry to a sale by discussing purchase point, stock and availability
•Offer custom technical solutions that benefit the customer
•Communicate via various channels such as telephone, email and chat with customers and internal support areas including production, sales, engineering, logistics and others as necessary
•Commit to being part of the solution when faced with a challenge
•Liaise effectively with various internal business partners like engineering and sales to resolve Customer inquiries and requests
•React positively to changing business conditions by proving to be flexible and adaptable

Skills and Abilities
•Technical Customer Support experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
•Demonstrated consultative experience, ability to influence, resourcefulness
•Energized by a desire to help and connect with people
•Demonstrated ability to maintain progress on multiple tasks, set priorities and manage time effectively
•Bachelor’s Degree in Engineering or related field required
•Ability to work in a shift based environment
•Team player, critical thinker, self-motivated and proactive positive attitude
•Knowledge in Microsoft Office is required
•Fluent in written and spoken English, German and Turkish

Competencies

  • Values: Integrity, Accountability,Teamwork, Innovation

 

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Location: 

's-Hertogenbosch, NB, NL, 5222 AR

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Education Experience:  Bachelors Degree (High School +4 years)
Travel:  Less than 10%


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