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Customer Service Associate - German


Company Information

TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in nearly 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedInFacebookWeChat and Twitter.

As one of the largest business units of TE Connectivity, TE Industrial is a leading global solutions provider with a broad portfolio of components and system solutions for clients in various industries. The growing demand for personalized products, a never-ending stream of new market requirements, the need for consistently high product quality, and an increasing interconnectedness make the use of highly advanced production systems a must. TE’s Industrial solutions provide the basis for this flexible production — by helping our customers to become more connected, addressing Smart Factory needs, connect and transmit vast amounts of data quickly, enable connectivity in harsh environments, increase productivity, meet localized manufacturing needs, and realize energy efficiency requirements. Industrial’s primary goals include enabling smarter automation, enabling smarter rail transportation, and empowering intelligent buildings.

Job Overview
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
Responsibilities & Qualifications

Key performance responsibilities of this role include:


Extraordinaire Customer Experience (ECE) and Customer touch point

On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI’s are STS, FCR and efficiency.


Satisfaction Management

Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey


Customer Relationship & Satisfaction

Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries

Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required

Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications


Manage Service Delivery Process / Execution

Manage escalations for your customers.

Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments

Follow up on quotes and quality issues


Manage Interfaces & Build Service Culture

Act as voice of the Customer for internal support departments

Participate in development training and process improvement projects to expand and challenge learning new ideas and processes

Take ownership for actions and follow through on tasks until resolved  

Values: Integrity, Accountability,Teamwork, Innovation

's-Hertogenbosch, NB, NL, 5222

Travel:  None
Requisition ID:  48683
Alternative Locations: 

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