CUSTOMER EXCELLENCE PROGRAM MANAGER

Job Overview

TE Connectivity's Logistics Demand Management Teams develop, integrate and provide short-term accounts or brand specific forecasts for internal operations which include replenishment data, customer data, sales promotion information, marketing plans and new distribution/product deletions. They are responsible for facilitating, managing and executing strategic directions related to plant performance, customer demand agreements, supply chain improvements, revenue forecasting and overall improvement in delivery metrics globally. They assist in the improvement of demand system forecasting accuracy for customers. The Demand Management Teams maintain and manage product history, forecasts and promotional demand. They analyze internal demand stream information, and categorizes according to demand patterns. They also may input sales/marketing intelligence for use in forecast systems, working with sales organization(s), national sales accounts, marketing, and related forecasting and planning groups.

What your background should look like:

Tasks:

1) Sustain & improve On Time delivery and service level metrics for key customers in scope
generate and maintain performance key metrics

• Monitor on a regular base (weekly) evolution of late & future late order lines, initiate any preventive and corrective action with any stakeholder upstream (TESOG Planning, Distribution Center / GLOG organization, Manufacturing Planning, Demand Management, etc), in good collaboration with Customer Service teams involved.
• Ensure/execute the monthly/quartely  OTD performance reconciliation and collaboration activities with customers (roughly 20% of total time)
• Participate, in collaborationwith stakeholders, to the continuous improvement of following key processes :
• Order-to-cash processes
• Product & Production Planning
• Logistics Processes (Distribution Centers and Transportation)
• Demand Management  and S&OP
• participate to forecast collection & monitoring process
• participate, as required, to the Sales & Operation Planning processes
• maintain system settings for consignment & buffer stocks, forecast monitoring if applicable

2) Advanced Logistics Solutions

• Implement ad-hoc logistics agreements 
• Actively contribute to forecast management process 
• Initiate buffer/safety stocks requirements to Product/Demand Management and monitor agreed levels
• Implement & monitors consignment  stocks / VMI solutions
• Participate to implementing customer portal solutions and associated business processes
• Actively participate to increasing dematerialization of all business processes with customers (orders, acknowledgements, shipping notices, invoices)
• Define & implement new business flows (physical, electronic, documents/paperwork) as per customers requirements (eg new ship to location)

3) Manage critical delivery shortages. Coordinate resolution of any critical supply chain situation by implementing ad-hoc “Swat teams”.
4) Participate to and/or initiate any relevant continuous improvement activities  (TEOA Corporate Program, Lean management)
5) Ensure contractual obligations with key customers in the logistics/supply chain area are respected and executed across our organizations (eg. products migration/manufacturing relocation, ERP change)
6) Coordinate proper change & adjustement of any relevant system settings (VMI, DCs, xref, etc) in any change situation :  eg. products migration/manufacturing relocation, DCs and carriers changes, ERP change, etc...

 

Profile:

• Significant & successful experience in various areas of the « extended » Supply Chain realm : Customer Service, Supply Chain, Planning, IT, Projects
• Very customer focused
• Very good communication skills, interpersonal & team savvy : able to communicate with a large variety of people (internal/external, profile, hierarchy level) ; able to manage sometimes sensitive transversal interactions across teams & organizations.
• Strong abilities to convince others and negociate
• Strong abitlities to be inclusive and manage diversity
• Analytical & concise
• Processes & Problem solving oriented
• Results driven
• Persevering and resilient
• Self-directed, autonomous
• Flexible
• Experience & abilities in project management
• Resistance to stress
• Good knowledge of Excel, especially Pivot Tables and VLOOKUP
• Good knowledge of SAP, at least SD or PP module
• Knowledge & some experience of project management tools
• Knowledge & some experience of continuous improvement tools
   

Competencies