Loading...
Apply now »

CUSTOMER SERVICE SUPERVISOR (m/f) - German Speaker

 

Company Information

TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in nearly 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedInFacebookWeChat and Twitter.

When every connection counts, TE’s Industrial & Commercial Transportation (ICT) business unit delivers reliable connectivity products designed to withstand harsh environmental conditions for on and off-highway vehicles and recreational transportation. As a world leader in rough and rugged connectivity, depend on TE’s ICT to provide innovative solutions for field applications where failure is not an option. Some of our key technologies include terminals and connectors, custom cable assemblies, relays and switching modules, inductive systems, and wire and cable.

Job Overview
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
Responsibilities & Qualifications

Tasks Summary & Responsibilities (please enclose organizational charts)

  • Regular follow up of quotes in the teams in collaboration with Sales & CSSC
  • Monitoring of Order income via EDI including daily workflow control of blocked IDOCS
  • Coordination of Manual Order entry with support of CSSC
  • Daily review of blocks including improvement actions to avoid re-occurrence
  • Daily review of incomplete orders including improvement actions to avoid re-occurrence
  • Control of updated Customer Profiles & Customer Master including x-references
  • Control of A/R and disputes performance of the team including necessary improvement actions
  • follow up on aged open returns of the team
  • control of daily working on backlog report to ensure timely escalations, early warning to Customers and best possible STR performance
  • Timely escalations towards planning and Customer Service Management to avoid high cost premium freight and line stoppages
  • Approval of Premium freight according to Policy
  • Approval of credits, returns and debits according to policy
  • Review of STR Performance by CSR & Customer including improvement actions in the teams
  • Review of billings/bookings reports to ensure best possible understanding of Customers and performances including report back to CS Management
  • To hold daily GO-Meetings and highlighting of issues and improvement ideas within the teams
  • Usage and control of TEOA Tools to ensure high quality standards
  • review of consignment workflows and resolution
  • Usage of E-commerce/Startec for drawings and minimum of technical support
  • Review of Forecast in the past Backlog including resolution and improvement actions to avoid re-occurrence
  • Control of regular follow up of drop shipment orders
  • Active participation in TEOA meetings & drive of TEOA mentality within the teams
  • To hold weekly team meetings with all team members to ensure information flow in both directions
  • Regular Meeting organization with Sales & Marketing for information exchange and initiation of improvement actions
  • Monthly review of Customer Satisfaction results with Management and TEOA practitioner including improvement actions to deliver best in class Customer Experience
  • Motivation of Customers to participate in Customer Satisfaction surveys
  • Working on Customer Service KPI´s and according regular follow up with all team members
  • Internal communication with various departments like Sales, Finance, Pricing, WH, Planning & Customer Supply Chain
  • External communication with Customers, Carriers & WH
  • Regular 1:1 discussions with every employee
  • Completion of career connection process according to given timelines
  • Participation in improvement projects

 

Professional Experience

  •  Commercial education
  •  Experience in Customer Service of min 5 years is desirable
  •  Leadership Experience desirable
  •  Experience in project management is an advantage


Special Qualifications, Knowledge & Skills

  •  PC knowledges in SAP, MS Office, Lotus Notes
  •  Good skills in English and German language are required, further languages desirable
  •  Very good customer and service orientation required
Competencies
Managing and Measuring Work
Building Effective Teams
Motivating Others
Values: Integrity, Accountability,Teamwork, Innovation
SET : Strategy, Execution, Talent (for managers)
Location: 

Évora, 07, PT, 7006

Travel:  10% to 25%
Requisition ID:  52490
Alternative Locations: 


Job Segment: Manager, ERP, Developer, Web Design, Customer Service, Management, Technology, Creative

Apply now »