Loading...
Apply now »

CUSTOMER SERVICE SPECIALIST I

Job Posting Title: CUSTOMER SERVICE SPECIALIST I 

Job Code: 30003102   

Segment: TRANSPORTATION SOLUTIONS (50132248) 

Business Unit: GLOBAL AUTOMOTIVE (10002006) 

Building: Evora - AUT Office (N75) 

Band/Level: 5 

Hiring Manager: FLORINDA NEVES 

Recruiter: ANA SILVA 

Relocation:[[relocationPack]] 

Travel: 10% to 25% 

Employee Referral Amount:  

Education Experience: Other 

Employment Experience: 1-3 years

 

Company Information

When every connection counts, TE’s Industrial & Commercial Transportation (ICT) business unit delivers reliable connectivity products designed to withstand harsh environmental conditions for on and off-highway vehicles and recreational transportation. As a world leader in rough and rugged connectivity, depend on TE’s ICT to provide innovative solutions for field applications where failure is not an option. Some of our key technologies include terminals and connectors, custom cable assemblies, relays and switching modules, inductive systems, and wire and cable.

Job Overview
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
What your background should look like:

Tasks Summary & Responsabilities:

  • Daily follow-up customer contacts;
  • Daily review and resolution of blocks including improvement actions to avoid re-occurrence;
  • Creation and regular follow up of quotes in collaboration with Sales and Integrated Customer Solutions team;
  • Review of billings/bookings reports to ensure best possible understanding of Customers and performances including report back to CS Management;
  • Regular Meetings with Sales & Marketing for information exchange and initiation of improvement actions;
  • Regular follow up of drop shipment orders;
  • Continuos improvement.

 

Qualifications/Profile:

  • Degree in International Relations, Management, Tourism or similar area
  • PC knowledges in SAP, MS Office,
  • Good skills in English language are required, further languages desirable
  • Very good customer and service orientation required
Competencies
Values: Integrity, Accountability,Teamwork, Innovation
Location: 

Évora, 07, PT, 7050

Travel:  10% to 25%
Requisition ID:  51724
Alternative Locations: 


Job Segment: ERP, SAP, Pre-Sales, Customer Service, Technology, Automotive, Sales

Apply now »