SR QLTY & RELIABILITY ENGINEER

Job Overview

Job Overview:
TE Connectivity’s Customer Quality Engineer (CQE) manages assigned strategic customer accounts quality and is responsible for ensuring that TE provides an exceptional customer experience for the Data and Devices (DND) business unit within TE. This includes carrying out global strategies to improve the overall customer experience by partnering closely with sales, engineering, and operations. A key aspect of this position is to establish a real time 360-degree view of the customer’s experience in order to proactively monitor and support our key customer accounts, resolve quality problems in a timely manner, drive continual improvement, improve quality scorecards, and minimize cost of poor quality by fulfilling customer requirements, being responsive, and building customer relationships. This position reports to the Manager of Global Quality Strategic Customer Accounts for the DND business unit.  

What your background should look like:

Qualifications:
•    Bachelor’s Degree with technical focus.
•    5+ years minimum quality assurance experience working in a global capacity.
•    Fluency communication in English and Mandarin 
•    Preferred customer quality experience in the electronics industry.
•    Demonstrated ability to lead teams, forge strong internal relationships, and drive transformation globally.
•    Knowledge and application of quality system regulations (ISO 9000, 14000 and 18000). Internal auditor or ISO system auditor certification is plus. 
•    Experienced in the use of Lean, Six Sigma, Kaizen, 8D and other advanced statistical methods including Design of Experiments (DOE), Statistical Process Control (SPC), and Process Capability (CpK) techniques.
•    Possesses strong leadership skills and executive level presence.
•    May require travel local/oversea to customers and other TE locations, including overnight and multi-day trips.
•    Experience in core processes such as stamping, molding, plating and assembly preferred.

Competencies