SR QLTY & RELIABILITY ENGINEER

Job Overview

TE Connectivity's Quality Control and Reliability Teams ensure product and / or product components comply with specifications and quality standards. They test and inspect products against performance and integrity criteria to ensure product quality and reliability, and to determine the suitability of product release.

What your background should look like:

Position Responsibilities:
•    Quality point of contact for assigned Global & Taiwan’s strategic customer accounts.
•    Provide the Voice of the Customer feedback to product management, product engineering and manufacturing locations for characteristics that can become quality or application risks to the customer.
•    Manages Quality / Reliability interactions with the customer, including regular communication and escalations. 
•    Provides technical support in evaluating products from a quality and reliability standpoint.
•    Leads cross-functional problem-solving teams to investigate quality issues and minimize customer impact, TE PPM, cost of poor quality and drive timely resolution.
•     Responsible for coordinating and ensuring completion of customer quality requested activities across design and manufacturing. This includes coordinating globally for all sites, factories, and associated teams within TE. 
•    Carries out the global customer quality improvement strategy.
•    Ensures compliance to TE quality policies and procedures related to customer requirements.
•    Partners closely with sales, engineering, and operations to ensure organizational alignment regarding setting targets and achieving quality objectives for our customers.
•    Partners with engineering and sales to establish trust with our customers by sharing our DND strategic quality roadmap as well as resolving problems in a timely manner.
•    Acts as a liaison between TE and the customer for Product Change Notifications and other contractual obligations. 
•    Regularly conducts reviews with key customers regarding DNDs quality & delivery performance.
•    Drives systemic corrective action and continual improvement for customers through training and implementation and use an array of quality improvement tools.
 

Qualifications:
•    Bachelor’s Degree with technical focus.
•    5+ years minimum quality assurance experience working in a global capacity.
•    Fluency communication in English and Mandarin 
•    Preferred customer quality experience in the electronics industry.
•    Demonstrated ability to lead teams, forge strong internal relationships, and drive transformation globally.
•    Knowledge and application of quality system regulations (ISO 9000, 14000 and 18000). Internal auditor or ISO system auditor certification is plus. 
•    Experienced in the use of Lean, Six Sigma, Kaizen, 8D and other advanced statistical methods including Design of Experiments (DOE), Statistical Process Control (SPC), and Process Capability (CpK) techniques.
•    Possesses strong leadership skills and executive level presence.
•    May require travel local/oversea to customers and other TE locations, including overnight and multi-day trips.
•    Experience in core processes such as stamping, molding, plating and assembly preferred.

Competencies