INSIDE SALES REPRESENTATIVE

Function:  CUSTOMER SERVICE
Requisition ID:  9130
Location:  Shanghai, 31, CN, 20000
Alternative Locations: 
Education Experience:  Bachelors Degree (High School +4 years)
Employment Experience:  1-3 years
Travel:  None

Segment: Channel 

Business Unit: Channel 

Building: 31-Shanghai-HQ6 

Job Posting Title: PRODUCT INFORMATION ASSOCIATE V 

Band/Level: 6-1-S 

Hiring Manager: JIAQI ZOU 

Recruiter: WEN QIN 

Relocation:No 

Travel: None 

Education Experience: Bachelors Degree (High School +4 years) 

Employment Experience: 1-3 years

Employee Referral Amount:  

Company Information

TE Connectivity (NYSE: TEL) is a $12 billion global technology leader. Our connectivity and sensor solutions are essential in today’s increasingly connected world. We collaborate with engineers to transform their concepts into creations – redefining what’s possible using intelligent, efficient and high-performing TE products and solutions proven in harsh environments. Our 72,000 people, including over 7,000 engineers, partner with customers in over 150 countries across a wide range of industries. We believe EVERY CONNECTION COUNTS – www.TE.com.

TE Connectivity's Channel division collaborates with our distributor partners on TE’s global distribution vision, strategy and business initiatives by aligning our goals to drive faster growth and better serve our mutual customers through the delivery of unsurpassed service and value. From marketing strategy, sales training and customer care to supply chain, pricing and new design engineering, TE’s Channel division supports distributors throughout the entire sales process. Supporting all TE business units, Channel employees have the unique opportunity to gain a well-rounded understanding of the company. Channel owns the small customers for TE and works with a dedicated group of distribution partners to drive growth while delivering unsurpassed service and value to both TE’s small indirect customers and distributors.

Job Overview

TE Connectivity's Product Information Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They answer questions about installation, operation, configuration, customization and usage of assigned products. Their product knowledge and expertise is critical to responding to daily customer-centric activities. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Responsibilities & Qualifications

Job overview:

The Inside Sales Representative will be responsible for pro-actively establishing and maintaining strong business relationships with small and new customers, identifying new opportunities, generating new business and revenue growth while providing total customer satisfaction.  This includes: the identification and conversion of new opportunities/projects, responsibility for increasing TE’s market share and managing the project pipeline. The person is managing all aspects of demand creation through having an entrepreneur mindset, building strong customer relationships through ECE and managing internal and external stakeholders.

 

Requirement:

  • At least 2 years of experience in sales, applications engineering, engineering or finance
  • Customer facing experience preferred
  • B.S required, Technical or Business major preferred

Competencies

  • Values: Integrity, Accountability,Teamwork, Innovation


Job Segment: Sales Rep, Engineer, Supply, Sales, Engineering, Operations, Customer Service

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