工作概况
This role establishes a globally unified “single source of truth” for quality data and analytics. It converts data into actionable insights to inform business decisions and improvement initiatives, driving continuous quality performance while upholding TE’s core values.
Responsibilities:
1. Report and analyze quality metrics.
• Partner with Corporate and BU Quality teams to define and finalize quality WIGs (Wildly Important Goals) and related targets.
• Standardize quality-metric measurement methods with plant representatives globally to ensure consistency and comparability.
• Perform BU-level quality data analysis aligned to stakeholder needs and the voice of customer.
2. Develop end-to-end quality performance monitoring aligned with the DIA (Data Intelligence & Analytics) framework.
• Drive continuous improvement in data governance (definitions, ownership, quality, and controls).
• Consolidate and streamline datasets from multiple sources to support the data platform.
• Collect voice-of-customer (VoC) inputs to generate actionable insights and dashboards/visualizations for stakeholders.
3. Collaborate across teams to scale and strengthen quality reporting and analytics capabilities.
• Benchmark across BUs and support Corporate specifications and dashboard optimization.
• Leverage DIA/IT/AI expertise to enable automation and AI-driven improvements in daily work.
• Share best practices across functions to continuously improve Extraordinary Customer Experience (ECE).
4. Perform other duties as assigned by the supervisor.
职位要求
1. 8+ years of experience in Quality (or a closely related function).
2. Bachelor’s degree or above; strong spoken and written English.
3. Proficient in Microsoft Office and data visualization tools (e.g., Power BI, Tableau).
4. Strong analytical and strategic mindset (e.g., Strategy Map, BIQ, Iceberg Theory, conflict management).
5. Additional skills are a plus (e.g., AI agents, Certified Black Belt, Red X problem solving).