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Demand/Program Manager for Key Accounts

Fonction:  Logistique-gestion de la demande
ID de la demande:  46703
Lieu: 

Paris, J, FR, 95300

Lieu(x) de travail supplémentaire(s):  Pontoise
Éducation:  Bac + 4
Expérience professionnelle:  Entre 5 et 7 ans
Déplacement:  De 10 à 25%

 

Informations sur la société

Avec un chiffre d’affaires de 14 milliards de dollars, TE Connectivity Ltd., un leader mondial de l’industrie des technologies de l’information et de la fabrication, a pour objectif de bâtir un avenir plus sûr, durable, productif et connecté. Nos solutions de connectivité et de capteur éprouvées dans les environnements les plus complexes, depuis plus de 75 ans, ont permis des avancées dans les domaines du transport, des applications industrielles, de la technologie médicale, de l’énergie, des communications de données et de la maison intelligente. Avec 80 000 employés, dont plus de 8 000 ingénieurs, nous collaborons avec nos clients dans plus de 140 pays pour mettre en avant notre devise : EVERY CONNECTION COUNTS (CHAQUE CONNEXION COMPTE). Pour en savoir plus, consultez notre site www.te.com et nos pages LinkedInFacebookWeChat et Twitter.

Intégrée au segment Industrial Solutions (Solutions industrielles), la division commerciale Aerospace, Defense and Marine (Aérospatiale, Défense et Marine, AD&M) de TE, est un chef de file mondial en matière de conception de composants et de solutions d'interconnexion électrique destinée aux applications en environnement extrême et difficile. Solutions d'interconnexion qui intègrent des applications telles que, l'avionique, réacteurs et gestion de la puissance, commandes de vol, systèmes de mise à la terre et divertissement à bord (IFE), destinées aux « Aéronefs Connectés » d'aujourd'hui. Cette capacité s'étend aux véhicules militaires marins, aéronautiques, spatiaux, terrestres et drones et exploration marine pétrolière et gazière en mer. TE fournit des solutions de connectivité robustes permettant de travailler et de survivre dans les environnements les plus extrêmes de la planète - dans les océans les plus profonds et dans les limites de l'espace. Vous travaillez sans relâche à la réalisation d'économies d'espace et de poids, aux défis posés par l'augmentation des données et de la production énergétique. AD&M se met au service de votre équipe de conception pour vous aider à commercialiser votre produit plus rapidement grâce à des solutions d'interconnexion intelligentes et efficaces. 

Vue d'ensemble du travail

As part of the Customer Excellence Team within the Aerospace, Defense, and Marine (AD&M) Business Unit, the Key Account Program Manager is tasked with managing AD&M’s most important, and strategic customers cross functionally to ensure we are driving the Extraordinary Customer Experience needed to create customer confidence to allow TE to sustain existing business and position TE for positive future growth in the Aerospace, Defense and Marine markets.

Reporting to the Global Sr. Manager, Customer Excellence, the KAPM will be responsible for recognizing and managing all customer demand and supply for products within their customer assignments, and will be given a wide range of authority to drive improvements in delivery performance and customer service.  The KAPM will be responsible for working with TE and direct customer representatives of several functions and levels including manufacturing, materials, purchasing, sourcing, and sales to ensure key customer orders, and activities are prioritized appropriately.  This individual will be responsible for recognizing potential issues with the customers’ orders, and subsequently rallying appropriate resources to ensure delivery and quality are met.  A significant performance metric will be On Time Delivery.

Responsabilités et Qualifications

Key Responsibilities

  • Actively contribute to forecast management process for assigned customers
  • Understanding of, and ability to actively participate in AD&M’s monthly S&OP process 
  • Initiate strategic safety stocks requirements  and work with Product/Demand Management on approval, and monitor agreed levels post implementation
  • Implement & monitors consignment  stocks / VMI solutions
  • Participate in implementing customer portal solutions as well as EDI Data into associated business processes / SAP to drive automation thus increasing efficiencies.
  • Define and facilitate any implementation of, or change to customer required business processes across various TE functions.
  • Backlog management of assigned customer backlog to mitigate any risk to potential future past dues. 
  • Manage critical delivery shortages. Rapid coordination of, and resolution to any critical supply chain situation by mobilizing a cross functional team to address and correct any impediments to achieving our commitments.
  • Participate in, and/or initiate any relevant continuous improvement activities (TEOA Corporate Program, Lean management) cross functionally internally at TE, and/or externally with assigned customers with the ultimate goals of improving efficiencies and customer service
  • Ensure contractual obligations with key customers in the logistics/supply chain area are respected and executed across our organizations (e.g. products migration/manufacturing relocation, ERP change)
  • Coordinate proper change & adjustment of any relevant system settings (VMI, DCs, xref, etc.) in any change situation:  e.g. products migration/manufacturing relocation, DCs and carriers’ changes, ERP change, etc...
  • Work cross functionally to facilitate any customer audits at various TE manufacturing facilities as well as resolve any post-audit gap closure required by customer findings.

 

Requirements

  • Very Customer focused
  • Previous experience and knowledge working with operations, materials, customer relationship functions in TE Connectivity.
  • Experience managing, and working with substantial TE Customers
  • Ability and willingness to create and manage healthy conflict within a cross functional team and business for the purpose of improving customer service metrics.
  • Prior roles in demand management, materials, and/or sales/customer service
  • Demonstrated experience of effectively managing across multiple functions
  • Very good communication skills, interpersonal & team savvy: able to communicate with a large variety of people (internal/external, profile, hierarchy level); able to manage sometimes sensitive transversal interactions across teams & organizations.
  • Strong abilities to convince others and negotiate
  • Strong abilities to be inclusive and manage diversity
  • Analytical & concise
  • Processes & Problem solving oriented
  • Results driven
  • Persevering
  • Self-directed, autonomous
  • Flexible, and willing to travel
  • Experience & abilities in project management
  • Good knowledge of Microsoft Office tools
  • Knowledge & some experience of project management tools
  • Knowledge & some experience of continuous improvement tools

 

Qualifications:

  • Bachelor’s degree preferred
  • 8 Years+ of customer facing experience
  • Prior working knowledge of SAP
  • Preferred minimum of 5 years of materials planning and/or manufacturing operations experience

Compétences

  • Valeurs : Intégrité, Sens des responsabilité, Esprit d'équipe, Innovation

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