Quality Manager

Job Overview

TE Connectivity's Quality Assurance Teams are responsible for all or part of an organization's Quality Management System, including conformance and continuous improvement initiatives. They work on systemic evaluation of products, services, facilities, manufacturing or business processes, to ensure that standards of quality are being met. Develop and implement quality plans, programs and procedures using quality control statistics, lean manufacturing concepts, and six-sigma tools and analyses. They reviews, analyze and report on quality discrepancies, investigate problems and executes quality audits, and develops disposition and corrective actions for recurring discrepancies. The team works closely with manufacturing, engineering, customers, or suppliers and subcontractors to ensure requirements are met.

The Quality Manager role for our Mansfield, OH location will plan, direct and coordinate quality assurance system for manufacturing plant. Develop, implement, and manage quality control processes, methods and procedures leading to achievement of quality objectives.

Responsibilities:
•    Lead quality and plant team to achieve aggressive plant quality goals such as PPM and cost of poor quality
•    Responsible for all aspects of quality at manufacturing plant
•    Establish and/or implement departmental/corporate policies, goals, objectives and procedures
•    Daily monitoring of customer complaints
•    Tracking and managing of customer complaints through closure
•    Lead, manage, and motivate employees engaged in quality activities
•    Monitor performance of quality control systems to ensure effectiveness and efficiency
•    Develop, manage and change quality control systems as needs dictate to deliver performance results
•    Develop and manage internal and external quality performance data
•    Use data driven decisions for continuous improvement
•    Understands and directs employees on PPAP submission process
•    Plant lead for ISO/ASQ9100 certification
•    Quick and efficient containment of quality spills
•    Ability to effectively communicate and negotiate with customers
•    Prepare and report out on quality metrics to plant and corporate staff
•    Communicate quality control information to all relevant organizational departments
•    Develop, implement, and manage first/last piece inspections, audits, and safe launch processes and data
•    Direct the tracking of defects, test results or other quality control data
•    Devise methods, processes, procedures to increase efficiency
•    Direct plant inspection activities
•    Performs other related duties as assigned
•    Promote and advocate a safe work environment
 

What your background should look like:

•    Bachelor of Science in Quality or Engineering; those with no degree but equivalent experience, considered
•    8+ years’ experience in a manufacturing environment; must include 2+ years’ Quality Management experience
•    Record of proven results improving plant level quality metrics related to PPM and cost
•    Knowledge of electronics and plastics products desired
•    Working knowledge of Process Flow, FMEA, Control Plan, MSA, GR&R, LPA
•    Expert in problem solving tools such as 8D, PPSR, 5-Why, trend, Pareto charting, data analysis
•    Six Sigma green belt/black belt desired
•    Working knowledge of cost of poor quality
•    Proficient computer skills
•    Ability to respond to changes in the work environment
•    Commitment to company values
•    Ownership of plant quality, passion for job, sense of urgency in reaching objectives
•    Proficient in English; written and verbal

Please note: This position may involve working with technical data, technology, software/source code, hardware or other items (collectively “items) subject to U.S. and non-U.S. export control laws and regulations.  Under these regulations, it may be necessary for TE to verify a candidate’s national origin and/or citizenship status to determine whether a U.S. or other government export license is required prior to releasing its technologies to the candidate.  If TE determines that TE will require a license or will be prohibited by applicable laws from providing the candidate with items necessary for the performance of this position, then TE expressly reserves the right to either a) make an offer of employment contingent upon TE receiving required export licenses from the appropriate government agency, b) consider the candidate for a different position that is not subject to such restrictions, on whatever terms and conditions TE shall establish in its sole discretion, or c) decline to move forward with the candidate’s application.

Competencies