Virtual Desktops, Apps, & Mobility Support Analyst

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity’s IT Software and Systems Administration Teams support mainframe, Unix, Linux, and Windows based servers. This includes installation, configuration, ongoing maintenance and backup/recovery of physical and virtual servers. They monitor servers for performance and availability, and works with customers and vendors to troubleshoot hardware and software issues. TE’s IT Software and Systems Administration Teams analyze application requirements and recommend appropriate hardware configuration to meet requirements, install, configure, upgrade, monitor, troubleshoot technical systems software such as middleware, portal, e-mail, collaboration, unified communications, systems monitoring, trouble ticketing, software distribution, etc. They also evaluate new products, upgrade features and recommend toolset selection.

Responsibilities:

Monitor and review daily incidents and service requests using ServiceNow.
Interface with end users/customers regarding requests and incidents.
Modify service queues to process incorrectly allocated incidents.
Review system and user account health via the admin consoles (Citrix cloud, Intune, ServiceNow).
Collaborate with Virtual Desktops, Apps, & Mobility tower leads for incident/service request triage (Level 1-2).
Escalation Management: act as a liaison for urgent matters and compile necessary data for escalation teams.
Team Collaboration: contribute and assist as required within the team.

What your background should look like:

Basic knowledge of PC, Mac, laptops, and remote working practices.
Familiarity with operating systems (Windows 10, Windows 11, Mac OSX, RedHat Enterprise Linux).
Customer Service Mindset. Prioritize customer satisfaction.
Competency in written and spoken Business English.

What we can offer:

•   Work in a team where a good atmosphere and team spirit is one of greatest values
•   Private medical healthcare including dentist for you and your family
•   Attractive package of extra benefits of your choosing in My Benefit Platform
•   Multi sport card
•   Delicious coffee
•   Flexible working hours
•   Possibility to work from home or working from the office
•   Modern and comfortable office with chill out zone

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Community Outreach Programs / Charity Events
• Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Location:

KRAKOW, MA, PL, _

City: KRAKOW

State: MA

Country/Region: PL

Travel: Less than 10%

Requisition ID: 120390

Alternative Locations:

Function: Information Technology