Account Manager

Job Overview:

The Account Manager is responsible for selling the company ‘s products, systems or services & maintaining relationships with customers in assigned geographic territory, industry or accounts.  

In this role, the Account Manager is responsible for commercial management of regional A/B1 accounts and key distributors (ex. electrical  / electronic distributor ).  They are the single point of contact.  They are also responsible for managing all aspects of sales from customer targeting maximum revenue, account penetration and customer satisfaction. This includes account planning, relationship management, developing the account strategy, and promotion activities or project management tasks.

They therefore work closely with multiple different functions within TE to ensure compliance and project realization for the customer.

Your responsibilities

Relationship Management and Demand Creation

• Continuously caring for a good trusting relationship between the customer and TE
• Stay in permanent direct contact (visits, email, phone) with the customer to ensure ongoing support and communication
• Promote TE, the technologies and product portfolio at the customer 
• Select and introduce (new) products and services, considering the customers’ needs 
• Sell the value propositions of TE’s products and services
• Detect new opportunities 
• Coordinate with internal disciplines to serve the customer on time in terms of quotations, quality complaints, logistics, technical information, etc.
• Engage and drive the TE organization to support and respond in timeframe & quality level that the customer expects (e.g. logistics, quality, etc.)
• Conscientious follow up on open issues and opportunities

Strategic Account Planning, in line with the overall company and business unit goals:

• Analyze the existing customer data
• Define and develop an account strategy/plan 
• Gain, correctly interpret and apply to all kind of research results (markets, competition, technologies, trends)

Other Duties:

• Prepare and discuss offers and quotations
• Prepare and lead price and contract negotiations at customer 
• Follow up on running opportunities/projects
• Follow up on financial matters such as cash flow payments, and credit concessions, account receivables
• Internal reporting of projects and other business activities 
• Keep updated about products, technologies and market trends and environmental changes
• All other duties as assigned

Key Goals & Objectives/Measurements:

• Revenue growth
• Price erosion and contract performance
• ECE NPS rating
• Conversion
• Strategic account planning and execution

What your background should look like:

• Minimum a bachelor’s degree in business administration or engineering degree; at least 5 years of professional level Industrial Sales experience
• Professional level of business acumen and good commercial understanding
• Good understanding of technical complexities
• Engineering background in electro-mechanics/electronics
• Previous experience in account planning and relationship management
• Deep and broad knowledge of TE technology and product portfolio and the markets they serve
• Previous exposure to TE processes and structures will be an advantage

Skills & Abilities Required:

• Strong interpersonal and influencing skills and the ability to build strong, credible relationships with multiple organization functions (inside and outside of TE) 
• Strong project management skills
• Strong selling, presentation and negotiation skills
• Business acumen
• Clear, strategic thinker with the ability to execute on priorities 
• Ability to work toward targets
• Ability to identify and pursue new business opportunities in line with business plans
• Creativity to see alternatives >> Innovative thinker
• English and Turkish Language skills

Competencies