NA SR MGR QUALITY
TE Connectivity’s Quality and Reliability Engineering Teams analyze the ability of product and production systems to comply with customer and contractual requirements through established reliability factors. They design, recommend revisions and install quality control systems, develop and document analytical methods for establishing reliability of products and their components and conduct analysis on relative reliability with regards to cost, structure, weight, maintainability, facility of production, and availability of materials and equipment. Out teams develop, implement and monitor company environmental safety programs and policies to ensure compliance with federal, state, and local environmental, health and safety regulations and recommend corrective actions if necessary. They are responsible for policies and practices to comply with applicable government regulations and industry requirements related to product environmental compliance, the implementation and management of technical and testing standards and specifications, quality control and reliability programs governing materials, product and processes, resulting in the optimization of material and labor, as well as failure analysis, root cause, corrective action and customer communication. Lead a multi-regional team Champion in driving voice of the customer (VOC) and extraordinary customer experience (ECE) initiatives back into operation sites and functional organizations. Partners with Operations, Quality, Project Management, Product Management, Sales, Account Management and Customer Service in coordinating and driving initiatives in alignment with overall business objectives and resolution of concern topics. Provides training and awareness to TE persons and functions related to customer requirements and specifications. Acting regional lead in region or location for escalated or high impact customer events and formal customer improvement programs. Supports ICT manufacturing and distribution locations in the execution of problem-solving process and timing expectations.
Job Overview
What your background should look like:
RESPONSIBILITIES
• Support/lead for customer warranty programs
• Perform customer quality manual reviews. Provides direct input and collects input from cross-functional teams as needed. Documents exceptions in draft responses for final management review and approval. Completes quality-related sections on customer surveys. Foster and proactively build customer relationships in the region through customer visits. Coordinated proactive visits to key customer accounts with sales representatives.
• Maintain compliance of NA Quality Systems (according to ISO & IATF), and support initiatives for common/standard quality procedures across the region.
• Implement quality strategy to support, contribute to, and integrate within the organization’s short and long-term business plan.
• Maintain and improve systems to measure performance against established standards/targets.
• Drive initiatives to improve customer satisfaction while driving down costs (COPQ, Scrap, Customer complaints, etc)
• Regional focal point to manage major customer issues.
• Interface with Product Engineering to ensure AQP tools are properly utilized and “quality at rate” is achieved with all new product development launches.
• Support Lean-Initiatives (TE Operational Advantage) both to optimize/standardize processes as well as to achieve defined targets.
• Continuously work with site leaders to seek and leverage process improvements.
• Ensure Quality best practices and lessons learned are cascaded across all plants and functions.
• Establish effective cross site and cross department communications.
• Provide leadership for all Quality professionals across the region.
• Ensure the highest level of Ethics and Integrity across the assignment.
• Implement the 8 Quality Basics within NA Organization in order to move towards our operational excellence and achieve ECE in our products
• Drive with site leaders and Quality Managers the COPQ reduction (scrap, internal / external sorting, cycle count adjustments, inventory adjustments)
• Define with site Leaders and Quality site Managers the 5 years strategic plan and yearly Quality budget
REQUIREMENTS
• University degree (engineering preferred)
• 8 to 10 years’ experience in Plant Operations various as Quality, Lean Manufacturing, Engineering (product and process engineering), Plant Manager and/or Operational assign-ments
• At least 5 years Regional experience with the leadership of various sites
• At least 10 years of Managerial Experience
• Strong background in Root cause analysis (Green - Black Belt Six Sigma will be a plus)
• Strong background in Customer Management
• Experience and direct contact with OEM´s
• Fluent in English both written and spoken (Spanish will be a plus)
• Excellent interpersonal and communication skills
• Automotive experience and knowledge preferred.
• PPAP, Customer Special Requirements, Problem Solving, Corrective Action, Quality Systems, Lean practices,
• Understanding of molding and assembly operations. Direct operations experience plus.
• 50%-75% travel, NA Region (Mexico and US) ( rest of the time based from home)
REMOTE POSITION
Competencies
Hermosillo, SON, MX, 80178
Job Segment:
Lean Six Sigma, Six Sigma Black Belt, Six Sigma, Manufacturing Engineer, Management, Bilingual, Engineering