IT OPERATIONS SUPPORT II

 

Company Information

TE Connectivity Ltd., is a $13 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 78,000 employees, including more than 7,000 engineers, working alongside customers in nearly 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedInFacebookWeChat and Twitter.

Job Overview

We are seeking an IT Operations Analyst II to join our TEIS Organization located in Hemet, CA, USA. This position’s primary responsibility is for Customer Service through supporting users PC’s and other mobility devices. Other responsibilities include device configuration, troubleshooting problems according to TEIS policies, processes and procedures. This position will also require participation in digital factory initiative, departmental project work as needed, will help develop and implement a systematic approach to IT user education, system implementations and enhancements, and reporting.

Responsibilities & Qualifications

Primary Responsibilities:

  • Reports to IT Leader or IT Supervisor.
  • Supports hardware installation and configuration and ongoing maintenance. Responsibilities may also include cabling, racking and hardware installations.
  • Mobility device and PC support and/or MacBooks as required
  • Diagnoses and troubleshoots employee issues with personal computers and related systems.
  • Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.
  • Builds strong and positive working relationships with all functional areas.
  • Delivers results that may directly impact organizational goals and objectives.
  • Provides timely resolution of problems or escalation on behalf of customer to the appropriate technical personnel.
  • Comply with IT and Business policies, procedures and service guidelines.
  • Frequently interacts with supervisors, peers, business unit and operations leaders, customers and other internal/external departments, interaction normally requires the ability to gain cooperation of others.

Competencies & Experience Required/Desired:

  • 3-5 years of professional experience on computer support. 
  • Working knowledge of Windows Operating System and Microsoft Office Applications. 
  • Excellent customer service and communication skills is necessary.
  • Ability to manage multiple tasks in a fast paced environment with minimal supervision. 
  • Works in a team environment, shares knowledge, contributes to processes.
  • Ability to maintain favorable customer relations, can deal comfortably with senior managers. 
  • Experience in SAP and shop floor systems are desirable.

Educational Required/Desired:

  • Degree in Computer Technology or equivalent work experience is a must

Competencies

  • Values: Integrity, Accountability,Teamwork, Innovation
  • Approachability
  • Adaptability/Flexibility
  • Action Oriented
  • Boss Relationships
  • Building Effective Teams
  • Business Acumen
  • Comfort Around Higher Management
  • Command Skills
  • Communication
  • Composure
  • Computer Skills
  • Conflict Management
  • Creativity/Innovation
  • Customer Focus
  • Customer Service
  • Dealing with Ambiguity
  • Decision Making/Judgment
  • Decision Quality
  • Dependability
  • Drive for Results
  • Ethics and Values
  • Functional/Technical Skills
  • Informing
  • Initiative
  • Innovation Management
  • Intellectual Horsepower
  • Interpersonal Skills
  • Learning on the Fly
  • Listening Skills
  • Managing Technology
  • Managing for Results
  • Negotiation Skills
  • Organizing
  • Patience
  • Peer Relationships
  • Perseverance
  • Planning
  • Priority Setting
  • Problem Solving
  • Productivity
  • Project Management
  • Teamwork
  • Technical Learning
  • Technical Skills
  • Work/Life Balance
  • Written Communications

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Location: 

Hemet, CA, US, 92545

Alternative Locations: 
Education Experience:  Associate Degree (High School +2 years)
Travel:  10% to 25%


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles

Job Segment: Operations Manager, Developer, ERP, SAP, Operations, Technology

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