Customer Service Associate

Function:  CUSTOMER SERVICE
Requisition ID:  21638
Location:  Hampton, VA, US, 23666
Alternative Locations: 
Education Experience:  Other
Employment Experience:  1-3 years
Travel:  None

 

Company Information

TE Connectivity Ltd., is a $13 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 78,000 employees, including more than 7,000 engineers, working alongside customers in nearly 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedInFacebookWeChat and Twitter.

TE is now one of the largest sensor companies in the world, with innovative sensor solutions that help customers transform concepts into smart, connected creations. TE’s unmatched portfolio of intelligent, efficient and high-performing sensor solutions are used for customers across several industries, from automotive, industrial and commercial transportation and aerospace and defense, to medical solutions and consumer applications.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Responsibilities & Qualifications

Position Overview:    Responsible for acting as the customer service in the plant.  Provides quotes and delivery lead time to customers on product through various communication methods.  Is the primary point of contact for customers, field representatives and sales managers on contractual and any issues pertaining to their account. 

 

Responsibilities & Qualifications: 

 

RESPONSIBILITY / ACCOUNTABILITY:

  • Provide written and or verbal quotations to customers concerning pricing, delivery and company terms and conditions in a responsive manner
  • Proactively provides the customer with current information on open orders and other account issues
  • Manages and maintains the order entry system with customer’s current requirements; coordinating any changes with the buyers, field representatives and or sales managers as required.
  • Investigates and provides resolution to any issues the customer encounters with our company
  • Maintain consistent communication with product line manager, sales managers and field representatives
  • Maintains quote management system for assigned customers

 

 

EDUCATION:

 

High School Degree Required

College Degree Strongly Preferred

 

SKILL SETS:

  • Ability to read, analyze, and interpret customer requirements
  • Ability to interpret and follow a variety of instructions provided in written English, oral or diagram
  • Must be proficient in Microsoft Office, (Word, Excel, PowerPoint)
  • Strong written and verbal communications skills required

 

COMPUTER PROFICIENCY:

 

  • Microsoft Office (Word, Excel, PowerPoint, Access)
  • SAP or other manufacturing systems is a plus
  • Keyboard Speed and accuracy required 

Competencies

  • Values: Integrity, Accountability,Teamwork, Innovation


Nearest Major Market: Hampton Roads

Job Segment: Web Design, Developer, ERP, Creative, Customer Service, Technology, Automotive

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