工作概况

The HR Systems & Workforce Analytics team is responsible for managing, enhancing, and supporting TE's HR technology ecosystem, including HCM, Payroll, Time Attendance, Reporting, Data Analytics, and related integrations.

This role serves as a key partner to Payroll, HR Services, HR partner, IT and external vendors to ensure stable operations, continuous improvement, and successful delivery of HR technology solutions. The position is responsible for system support, business process optimization, solution design, project implementation, workforce analytics, and vendor coordination across platforms such as SuccessFactors, GlobalView, Workforce Management, BIPO, and other HR applications.

职位要求

Education

• Bachelor's Degree in:
• Information Systems
• Computer Science
• Data Analytics

Experience

• Minimum 5 years of experience in HRIS, Workforce Management, Payroll Systems, or HR Technology.
• Experience supporting enterprise HR platforms such as:
• SuccessFactors
•  GlobalView
• Workforce Management/ Workforce Suit
• BIPO
• Similar HR technology platforms
• Experience leading or supporting system implementation and enhancement projects.
• Experience working with external vendors and cross-functional teams.
• Experience in payroll and time attendance processes is highly preferred.

Technical Competencies

• HRIS Administration
• Workforce Management Systems
• Payroll Systems & Integrations
• Process Mapping & Solution Design
• SQL Query & Data Analysis
• Reporting & Dashboard Development

Leadership Competencies

• Strong analytical and problem-solving capability
• Excellent stakeholder management skills
• Strong communication and presentation skills
• Customer-focused mindset
• Project coordination and execution ability
• Ability to manage multiple priorities under pressure
• Continuous improvement mindset
• Strong learning agility and adaptability

岗位职责与任职要求

HR Systems Support

• Provide functional and technical support for HR, Payroll, Time & Attendance, and Workforce Management systems.
• Troubleshoot complex production issues and coordinate timely resolution with internal teams and external vendors.
• Monitor system interfaces, data integrations, and daily processing activities.
• Ensure system stability, data accuracy, compliance, and service continuity.
• Support payroll-critical activities and ensure timely issue resolution during payroll processing periods.
• Partner closely with Payroll teams to ensure accurate processing and integration between HRIS, WFM, Payroll, and vendor systems.
• Perform data validation and reconciliation activities to support payroll accuracy.
• Support payroll implementations, parallel runs, testing, and hypercare activities.

Business Process & Solution Design

• Partner with HR, Payroll, Services team, and business stakeholders to understand business requirements.
• Analyze current processes and identify automation and optimization opportunities.
• Translate business requirements into technical and functional solutions.
• Design and document future-state processes, workflows, and system configurations.
• Recommend scalable solutions aligned with global HR technology strategies.

HR System Enhancements & Change Management

• Manage system enhancement requests and change initiatives.
• Coordinate solution design, configuration, testing, deployment, and post-go-live support.
• Conduct impact assessments and risk analysis for system changes.
• Support release management and regression testing activities.
• Ensure changes are properly documented and governed.

Reporting, Analytics & Data Governance

• Develop and maintain workforce analytics, dashboards, and operational reports.
• Perform data extraction, validation, reconciliation, and analysis.
• Provide workforce insights and recommendations through data-driven reporting.
• Support management reporting, compliance reporting, and KPI tracking.
• Drive improvements in HR data quality and governance practices.

Project Implementation

• Participate in global, regional, and local HR technology projects.
• Support project planning, requirement gathering, system configuration, testing, training, and deployment activities.
• Coordinate UAT, parallel runs, cutover activities, and go-live readiness assessments.
• Track project risks, issues, dependencies, and action items.

Vendor & Stakeholder Management

• Serve as a primary liaison between business users, IT teams, and external vendors.
• Manage vendors support activities and escalations.
• Monitor service delivery, issue resolution, and SLA compliance.
• Facilitate requirement discussions, design workshops, and solution reviews.
• Build strong partnerships with HR, Payroll, Operations, Finance, and IT stakeholders.

竞争力