SR MGR QUALITY CONTROL
Job Overview
What your background should look like:
RESPONSIBILITIES
• Support/lead for customer warranty programs
• Perform customer quality manual reviews. Provides direct input and collects input from cross-functional teams as needed. Documents exceptions in draft responses for final management review and approval. Completes quality-related sections on customer surveys. Foster and proactively build customer relationships in the region through customer visits. Coordinated proactive visits to key customer accounts with sales representatives.
• Maintain compliance of NA Quality Systems (according to ISO & IATF), and support initiatives for common/standard quality procedures across the region.
• Implement quality strategy to support, contribute to, and integrate within the organization’s short and long-term business plan.
• Maintain and improve systems to measure performance against established standards/targets.
• Drive initiatives to improve customer satisfaction while driving down costs (COPQ, Scrap, Customer complaints, etc)
• Regional focal point to manage major customer issues.
• Interface with Product Engineering to ensure AQP tools are properly utilized and “quality at rate” is achieved with all new product development launches.
• Support Lean-Initiatives (TE Operational Advantage) both to optimize/standardize processes as well as to achieve defined targets.
• Continuously work with site leaders to seek and leverage process improvements.
• Ensure Quality best practices and lessons learned are cascaded across all plants and functions.
• Establish effective cross site and cross department communications.
• Provide leadership for all Quality professionals across the region.
• Ensure the highest level of Ethics and Integrity across the assignment.
• Implement the 8 Quality Basics within NA Organization in order to move towards our operational excellence and achieve ECE in our products
• Drive with site leaders and Quality Managers the COPQ reduction (scrap, internal / external sorting, cycle count adjustments, inventory adjustments)
• Define with site Leaders and Quality site Managers the 5 years strategic plan and yearly Quality budget
REQUIREMENTS
• University degree (engineering preferred)
• 8 to 10 years’ experience in Plant Operations various as Quality, Lean Manufacturing, Engineering (product and process engineering), Plant Manager and/or Operational assign-ments
• At least 5 years Regional experience with the leadership of various sites
• At least 10 years of Managerial Experience
• Strong background in Root cause analysis (Green - Black Belt Six Sigma will be a plus)
• Strong background in Customer Management
• Experience and direct contact with OEM´s
• Fluent in English both written and spoken (Spanish will be a plus)
• Excellent interpersonal and communication skills
• Automotive experience and knowledge preferred.
• PPAP, Customer Special Requirements, Problem Solving, Corrective Action, Quality Systems, Lean practices,
• Understanding of molding and assembly operations. Direct operations experience plus.
• 50%-75% travel, NA Region (Mexico and US) ( rest of the time based from home)
REMOTE POSITION
Competencies
HERMOSILLO SONORA, SON, MX, 83118
Job Segment:
Lean Six Sigma, Six Sigma Black Belt, Six Sigma, QC, Management, Bilingual, Quality