Product Information Specialist

 

Company Information

TE Connectivity Ltd., is a $13 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 78,000 employees, including more than 7,000 engineers, working alongside customers in nearly 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedInFacebookWeChat and Twitter.

TE Connectivity's Channel division collaborates with our distributor partners on TE’s global distribution vision, strategy and business initiatives by aligning our goals to drive faster growth and better serve our mutual customers through the delivery of unsurpassed service and value. From marketing strategy, sales training and customer care to supply chain, pricing and new design engineering, TE’s Channel division supports distributors throughout the entire sales process. Supporting all TE business units, Channel employees have the unique opportunity to gain a well-rounded understanding of the company. Channel owns the small customers for TE and works with a dedicated group of distribution partners to drive growth while delivering unsurpassed service and value to both TE’s small indirect customers and distributors.

Job Overview

TE Connectivity's Product Information Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They answer questions about installation, operation, configuration, customization and usage of assigned products. Their product knowledge and expertise is critical to responding to daily customer-centric activities. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Responsibilities & Qualifications

Responsibilities

  • Deliver extraordinary customer experience on every interaction by evaluating, analyzing and resolving technical inquiries, providing product information, converting competitor product to TE and identifying replacement and mating products for customers’ needs
  • Ensure a thorough understanding of product needs through proactive communication with the customer that correctly resolves requests on the initial contact
  • Recommend correct product for customer applications and help with design-in solutions
  • Grow and nurture customer relationships on every interaction that results in measurable customer value - move inquiry to a sale by discussing purchase point, stock and availability
  • Offer custom technical solutions that benefit the customer
  • Communicate via various channels such as telephone, email and chat with customers and internal support areas including production, sales, engineering, logistics and others as necessary
  • Commit to being part of the solution when faced with a challenge
  • Liaise effectively with various internal business partners like engineering and sales to resolve Customer inquiries and requests

    

Skills and Abilities

  • Technical Customer Support experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
  • Demonstrated consultative experience, ability to influence, resourcefulness
  • Energized by a desire to help and connect with people
  • Demonstrated ability to maintain progress on multiple tasks, set priorities and manage time effectively
  • Technical education + „Techniker“ or related field required
  • Ability to work in a shift based environment
  • Team player, critical thinker, self-motivated and proactive positive attitude
  • Knowledge in Microsoft Office is required

Competencies

  • Values: Integrity, Accountability,Teamwork, Innovation

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Location: 

Den Bosch, NB, NL, 5211

Alternative Locations: 
Education Experience:  Bachelors Degree (High School +4 years)
Travel:  Less than 10%


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