SR MGR QUALITY - Remote

Job Overview

The Sr. Manager, Quality is a pivotal role within the Quality Organization of the Aerospace, Defense & Marine (ADM) Business Unit. The Regional Sr. Quality Manager is responsible for the execution of the regions Quality strategy to achieve world-class business performance. As the head of the SBU quality organization and a member of the SBU leadership team, the candidate must effectively partner with other functions to improve product and process Quality using principles of Quality Assurance and Continuous Improvement. A significant focus of the quality leader will be on talent development, strengthening the technical and leadership skills of the team. The Sr. Manager will lead by example and enhance the organization’s culture through instilling a “Zero Defect Culture” mindset. 

This position requires access to information which is subject to stringent controls under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be a U.S. citizen or national, U.S. lawful permanent resident.

Job Responsibilities

• Implements and helps refine the Quality Management System
• Actively drives the 1ADM/1CP Quality initiative in deploying efficient and consistent procedures across the enterprise.
• Customer Quality: Interfaces where necessary directly with key customers to ensure ECE related to Product and
• Process Quality QC Inspection: Arranges for QC inspection of products, at the factories, both incoming and outgoing.
• Complaint Handling: Response to customer complaints (RMAs) that are received and recorded via the TECH’s
• (TE system). Investigates complaints and takes appropriate action. Ensures qualitative and timely resolution of issues and drives overall levels of complaints down systematically.
• Actively engages in the ADM QPL Committee to help refine the process excellence related to QPL Compliance related to Mil-Spec Products for Government Agencies (DLA, Nav-air etc.).
• Ensure robust succession plans and talent pipelines to identify and develop bench strength to fill future leadership roles

Additional Responsibilities

• 50%-70% required travel.
• Manage multiple sites with Connectors, Relays, Contactors, and related product lines in Mexico, United Kingdom, France, and PA.
• Responsible for developing, documenting, implementing, and managing the quality management system for the sub-business unit.
• Sets the tone for a “Zero Defect Culture” and deployment of continuous improvement/lean as the engine of delivering consistent and reliable operational performance.
• Deploy structured problem-solving techniques to identify root cause and corrective actions.
• Actively drive TE Operating Advantage as the de facto TEOA Champion at the leadership team.
• Reports to the Global Director, Quality for Aerospace Defense & Marine.

What your background should look like:

• Minimum 12 years of quality management experience in a discrete manufacturing company. Familiarity with Aerospace products markets is a plus.
• Considerable Global leadership experience, working with Asia, Europe and North America.
• Develop a deep understanding of the TE ADM business unit and the Connectors SBU by building relationships through active engagement and discussions with stakeholders.
• Ability to support VP & GM to operationalize the strategy related to the Global Quality organization and execution of strategic and operational initiatives.
• Build Effective Teams: Creates and communicates standards and mission
• Drive for Results: Displays initiative, prioritizes time and resources, seeks solutions and outcomes.
• Excellent analytical and problem-solving skills combined with technical writing skills with an ability to comprehend and apply technical information.
• Excellent planning and organizing skills.
• Strong interpersonal skills and the ability to work effectively at all levels of the organization, with the competency and tenacity to achieve results without formal authority.
• Structured problem-solving skills and experience.

Education

• Bachelor’s degree in a technical or quality discipline. Graduate degree desired, but not essential.

Key Attributes

• Culture: drives and has the resilience to sustain a winning culture and required organization structure that is responsive and adaptable to change; collaborative yet accountable; ensures the right example is set in providing specific feedback to encourage performance/professional development of those on the team and across the organization.
• High engagement & ownership: hands on executive who develops a granular view of the business and able to dig deep as needed into the business/issues and lead by example, sets the right operating cadence and is personally accountable for the organization results, rolls up his/her sleeves to get to work and help solve problems when required.
• Pace & energy: high energy, sets a quick pace and demonstrates a real sense of urgency and ensuring the right focus on things that matter most to create value.
• Results focused: results-oriented, delivers consistently against both short term and long-term plans, constantly raises the bar on performance and leads the organization toward a higher level of achievement.
• Customer & market orientation: demonstrates knowledge & insights about the overall market and experience in dealing with the customer base, understands competition, creates a compelling vision for the organization and drives focused action plans; is passionate about winning.
• Leadership style: down to earth, team player with low ego yet highly competitive and motivated by opportunity & challenge to drive the business forward and build a sustainable organization, strong communication skills that are crisp, credible and which instill confidence in the organization and creates strong followership.
   

Competencies