MGR I SALES & MARKETING SUPPORT

Job Overview

TE Connectivity's Sales & Marketing Support Teams assist with implementing sales/marketing initiatives by providing technical and/or product information support (i.e., data analysis, tracking, etc.). They are also responsible for planning and coordinating promotional programs and other communications initiatives.

Responsibilities:

The Global Sales Operations Manager is a key leadership role responsible for overseeing and optimizing sales operations on a global scale. This position requires strong strategic thinking, excellent understanding of sales processes, analytical skills, and cross-functional collaboration to drive sales efficiency and revenue growth. With a focus on becoming a strategic partner to the sales team, leadership is crucial to providing analytics and insights that empower the sales organization to meet and exceed sales goals. responsible for implementing best practices, quantifiable processes & tools, and structural support to the business unit’s global Sales team. 

Sales Operations:
•    Lead the team to be a strategic partner to the sales organization.
•    Collaborate with regional sales operations leads, and cross-functional teams, including AFGs, Sub-verticals and product management, to standardize and measure business processes, performance across regions, and align sales strategies with organizational goals and priorities.
•    Support Annual budget setting process for regions and finance on the data prep & logic.
•    Own pipeline and conversion management process, including Must Win opportunity process.
•    Implement pipeline governance measures to ensure accuracy and alignment with business goals.
•    Drive and support various interlocks suck as Sales- PM Interlock, Pipeline governance etc.
•    Develop key performance metrics (KPIs) and dashboards to monitor and drive the performance of the sales team, focusing on opportunity, pipeline, conversion, and revenue.
•    Be a thought leader to proactively identify business needs and lead analytics, recommendations, and tracking processes to address emerging challenges and opportunities.
•    Lead the development and implementation of CRM best practices and training programs to enhance opportunity management and pipeline discipline within the sales organization.
•    Establish global standards for reporting, ensuring consistency and quality in reporting for sales leadership, teams, and business unit leadership.
•    Establishes high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the sales organization.

Sales Effectiveness

•    Lead the development, documentation, optimization and continuous improvement of global sales processes and CRM practices.
•    Provide governance and make sure systems and tools are aligned to sales team’s needs and internal process.
•    Provides analytics, partnership, and process leadership to the sales organization.
•    Identify areas for process improvement, implement solutions to streamline processes, and drive best practices to enhance sales efficiency and effectiveness.
•    Standardize sales methodologies, workflows, and best practices across regions.
•    Implement and maintain sales automation tools and systems to streamline operations and drive productivity.

Team Management: 
•    Leading the team to become strategic partners to the sales organization.
•    Developing the team's skills to serve as strategic partners to sales
•    Create career and development plan for every team member to align with both personal and team aspirations.

Desired Candidate Profile:

•    Post Graduate degree (preferably business administration or finance)
•    10+years of Industry experience
•    Strong communication (email and presentation) in English
•    Strong business acumen, sales process know-how, analytical and decision-making skills
•    Experience with number crunching, data insights and executive presentation.
•    Results driven.
•    People management experience of a minimum 3 years
•    Demonstrate a strong interpersonal and team building skills; ability to work with a diverse team and influence/drive change across functional and business boundaries.
•    Proven ability to work collaboratively with other executives, functional leaders, and region sales team in a complex, global business environment.
•    Continuous improvement attitude: ability to develop and implement best practices.
•    Demonstrated proficiency in managing analytical initiatives.
•    Demonstrated ability to define, refine and implement sales processes, procedures, and policies

Competencies