CUSTOMER SERVICE ASSOCIATE IV / Order Fulfillment

 

Company Information

TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in nearly 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedInFacebookWeChat and Twitter.

TE Automotive is one of the leading providers of advanced automobile connectivity solutions. We enable nearly every electronic function in the car -- from alternative power systems to infotainment and sensor technologies – all in a harsh environment. No matter which technology path OEMs choose to innovate for the connected car, we’re committed to helping our customers meet evolving challenges and requirements.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Responsibilities & Qualifications

Job Description for Customer Care Professional

 

 

Position Title:  Senior Associate / Expert -  Customer Service (Order Management)

 

Shift Details:   US Shift (7:00 PM to 4:00 AM)

 

Key Responsibilities:

  • TE Customer Care Professionals deliver extraordinary customer care by promptly and accurately responding to customer inquiries. They strive to make it easy to do business with us, solving customer issues, while celebrating their value to us.
  • At TE we invest in you! Based upon prior work experience and performance on the job, you enjoy a generous benefits package. Additionally, our career path planning and continuing education will help you achieve your professional goals
  • Support the sales organization through customer, operational and business support. Responsible for serving as primary interface between sales and other operational functions developing sales processes and procedures relating to online/offline order administration, order fulfilment and communication. Evaluates and implements improvements to sales programs and processes including: anticipating demands, account management, leads, planning and prioritization, closing strategies, pricing and margin strategies

Responsibilities

  • Deliver extraordinary customer experience on every interaction by responding to questions concerning customer orders and requests in a fast paced, structured customer care environment
  • Communicate via various channels such as telephone, email and chat with customers and internal support areas
  • Liaise effectively with various internal business partners like engineering, planning and sales to resolve Customer inquiries and requests
  • React positively to changing business conditions by proving to be flexible and adaptable
  • Provides pre-sales and post-sales operational support.
  • Manages order fulfilment.
  • Researches customer/order issues, and delivers solutions working with internal departments
  • Facilitates product and sales information flow
  • Drives sales operations process improvements
  • Serves as interface for order status, handles order escalation and material management.
  • Enter Customer Schedule/ Scheduling Agreement in SAP, Download Customer Schedules from EDI/Customer portal and knowledge of CRM tools (SFDC) 
  • Track Shipments details of Customer orders
  • Attend Customer calls and provide an update for their orders/schedules and any open queries

 

 

 

Experience/Skills Required:

  • Graduation (10+2+3) is a must
  • 1 - 5 Year experience in Customer Service/ Sales support roles.
  • Should be self-driven and Customer centric.
  • Ability to work in a shift based environment

 

 

 

 

Competencies

  • Values: Integrity, Accountability,Teamwork, Innovation

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Location: 

Bangalore, KA, IN, 560070

Alternative Locations: 
Education Experience:  Bachelors Degree (High School +4 years)
Travel:  None


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