CUSTOMER SERVICE SPECIALIST I

 

Company Information

TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in nearly 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedInFacebookWeChat and Twitter.

TE Automotive is one of the leading providers of advanced automobile connectivity solutions. We enable nearly every electronic function in the car -- from alternative power systems to infotainment and sensor technologies – all in a harsh environment. No matter which technology path OEMs choose to innovate for the connected car, we’re committed to helping our customers meet evolving challenges and requirements.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Responsibilities & Qualifications

Tasks Summary & Responsibilities:

 

  • Daily review and resolution of blocks including improvement actions to avoid re-occurrence
  • Daily review and resolution of incomplete orders including improvement actions to avoid re-occurrence
  • Updating of Customer Profiles & Customer Master including x-references
  • Review of STR Performance by CSR & Customer including improvement actions
  • Review of billings/bookings reports to ensure best possible understanding of Customers and performances including report back to CS Management
  • Review of Forecast in the past Backlog including resolution and improvement actions to avoid re-occurrence
  • Regular follow up of drop shipment orders
  • Active participation in weekly team and Continuos Improvement meetings
  • Regular Meetings with Sales & Marketing for information exchange and initiation of improvement actions
  • Monthly review of Customer Satisfaction results with Management and TEOA practitioner including improvement actions to deliver best in class Customer Experience
  • Working on Customer Service KPI´s
  • Internal communication with various departments like Sales, Finance, Pricing, WH, Planning & Customer Supply Chain
  • External communication with Customers, Carriers & WH

 

We are looking for young people to join our team, with the follow requirements:

- Recent-graduated 

- Fluent in english and german, any other foreign language is added value

- Excellent verbal and written communication skills

Competencies

  • Values: Integrity, Accountability,Teamwork, Innovation

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Location: 

7005, 07, PT, 7005

Alternative Locations: 
Education Experience:  Bachelors Degree (High School +4 years)
Travel:  10% to 25%


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