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Customer Service Representative (Danish Speaking)

 

Company Information

TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in nearly 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedInFacebookWeChat and Twitter.

TE's Energy business unit, part of the Industrial Solutions segment, offers a wide range of reliable and cost-effective products for the electrical power industry. Our position as a leading supplier of electrical components enables us to design next-generation products. For over 60 years, we have worked closely with our customers around the globe to develop innovative solutions to ever-changing challenges, known under names such as Axicom, Crompton Instruments and Simel. Some of the industries that we serve include energy generation, distribution, and transmission.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

The purpose of this role is to interact with customers, company sales/service representatives to handle a variety of pre-sales and post-sales service functions for our Danish customers within the Energy business.

In this role you will be part of our Nordic Energy Customer Service team which is a team of 4 employees servicing the Nordic region, and you will be based in the office in Upplands Väsby, Sweden.

Responsibilities & Qualifications

Key Tasks

  • Be the Primary contact on a day to day basis with direct account responsibility for the customers in Denmark.
  • Register orders in the SAP system
  • Manage and follow up orders where required
  • Process customer returns
  • Investigate debit and credit requests and process where required
  • Hold regular reviews with your account base to discuss OTD, Leadtimes, Abnormal demand, MTO/MTS improvement initiatives.
  • Take care of the Quote Creation Process
  • Every once in a while travel to visit our customers in Denmark

 

Qualifications and Experience

  • 1-3 years Customer Service experience in comparable industrial customer service environment.
  • Be flexible and demonstrate working under pressure and meeting deadlines.
  • Excellent Telephone and email manner
  • Excellent Interpersonal Skills
  • Have an organized/methodical way of working accurately with an eye for detail.
  • Fluent Spoken and written Danish. English and Swedish at a good level.
  • Experience in SAP systems
  • Excel skills would be an advantage

Competencies

  • Values: Integrity, Accountability,Teamwork, Innovation

Location: 

Upplands Väsby, AB, SE, 19410

Alternative Locations: 
Travel:  Less than 10%
Requisition ID:  46964


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