Customer Quality Engineer

Function:  QUALITY ASSURANCE
Requisition ID:  20384
Location:  Toulouse, 31, FR, 31300
Alternative Locations: 
Education Experience:  Bachelors Degree (High School +4 years)
Employment Experience:  5-7 years
Travel:  10% to 25%

Company Information

TE Connectivity Ltd., is a $13 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 78,000 employees, including more than 7,000 engineers, working alongside customers in nearly 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedInFacebookWeChat and Twitter.

TE is now one of the largest sensor companies in the world, with innovative sensor solutions that help customers transform concepts into smart, connected creations. TE’s unmatched portfolio of intelligent, efficient and high-performing sensor solutions are used for customers across several industries, from automotive, industrial and commercial transportation and aerospace and defense, to medical solutions and consumer applications.

Job Overview

The TE Connectivity Customer Quality Engineer is responsible for direct communication with customers and is the focal point for all quality customer related issues. The CQE is the company's face to the customer and is responsible for continuos communication with customer and internally on quality related topics. The CQE works with customers, engineers, production staff, designers and managers to ensure quality and maximize customer satisfaction. The CQE gathers a team and analyzes quality problems to identify root causes and implement corrective actions, as well as proactive measures to improve products and processes in order to reduce the risks of failures.

 

 

Responsibilities & Qualifications

Your responsibilities will include but are not limited to:

  • Handle product return requests and customer complaint issues, follow up on credit issues, maintain customer portals up-to-date and provide regular updates to customers to communicate progress of activities and insure these are resolved in a timely manner
  • Interface with internal and external customers, other manufacturing sites and suppliers to address and resolve quality issues as they arise
  • Execution of failure analysis (Ishikawa, 5 Why, 8D) and use of Quality Tools for problem solving as well as analysis of quality and process data (ppm, scrap, Pareto, CPK, COPQ etc.)
  • After a period of technical training on our products, capable of analyzing product failure by performing required inspections, interpreting test and data analysis and be able to prepare failure analysis report to communicate findings
  • Ability to effectively and efficiently lead cross functional teams, provide leadership and be a capable resource for the development and execution of continuous improvement initiatives
  • Promote compliance to company procedures and processes and work with Operations and Manufacturing Engineering in the day-to-day to identify and resolve production/quality issues
  • Support process and product validation activities for new and existing products and processes to assure product and processes meet both internal and customer requirements
  • Demonstrate ability to implement quality processes proactively and effectively, think strategically and execute tactically

  • Escalate issues to managmenet when needed

 

Required Skills:

  • Engineering degree or equivalent
  • Minimum 5 years experience as Customer Quality Engineer
  • Knowledge of ISO/TS 16949 and LEAN Manufacturing (or another ISO standard)
  • Demostrated experience on 8D methodology and strong problem solving tools/skills (brainstorming, fishbone, 5W’s, etc)
  • Proven experience working directly with customers and handling customer portals
  • Experience on Statistical Process Control (SPC), process mapping, Process FMEA, process control plans, process validation, first articles, Measurement System Analysis(MSA/GR&R) and Design of Experiments(DOE)
  • Experience on RMA processes, warranty agreements and customer crediting as well as able to work in international environments for these activities
  • Ability to plan, establish priorities, work on different quality topics at the same time, coordinate test and inspection procedures, conduct process capability studies, prepare statistical quality control data and develop statistical designed experiments
  • Excellent communication and coaching skills at all levels from the shop floor to top management
  • Ability to work under pressure in a fast-paced and task-focused environment
  • Ability to set priorioties
  • Fluent in English language

Qualifications

Competencies

  • Values: Integrity, Accountability,Teamwork, Innovation


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