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CUSTOMER SERVICE ASSOCIATE IV

 

Company Information

TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in nearly 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedInFacebookWeChat and Twitter.

TE Automotive is one of the leading providers of advanced automobile connectivity solutions. We enable nearly every electronic function in the car -- from alternative power systems to infotainment and sensor technologies – all in a harsh environment. No matter which technology path OEMs choose to innovate for the connected car, we’re committed to helping our customers meet evolving challenges and requirements.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Responsibilities & Qualifications

Au sein de l’équipe Customer Care, vous aurez pour mission le suivi d’un portefeuille client international :

Suivi des commandes : validation des quantités et délais en interface avec les services

achat et production, accusé de réception, expédition, suivi de livraison et gestion du

service après-vente en lien avec le service qualité,

Suivi des paiements : relance des impayés, règlement des litiges en interface avec les

services comptabilité client et qualité,

Gestion des dossiers clients : création des fiches clients, suivi des ventes et des

cotations, des procédures clients et gestion de leur système EDI

 

PROFIL recherché

Licence Pro/Master Commerce International

1ère expérience au sein d’un service client international

Connaissance en Commerce International : Incoterms, douane

Anglais et français courant

Une troisième langue serait un plus

SAP module SD

Pack office

Competencies

  • Values: Integrity, Accountability,Teamwork, Innovation

Location: 

Toulouse, 31, FR, 31027

Travel:  None
Requisition ID:  42496
Alternative Locations: 


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