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CUSTOMER SERVICE ASSOCIATE IV

Job Posting Title: CUSTOMER SERVICE ASSOCIATE IV  
Job Code: 30003104    
Segment: TRANSPORTATION SOLUTIONS (50132248)  
Business Unit: GLOBAL AUTOMOTIVE (10002006)  
Building: TE Cable Assembly Facility -Atla (L74)  
Band/Level: 6  
Hiring Manager: HAMZA EL HADRI  
Recruiter: LAMIAA BENNEJMA  
Relocation: Yes - Domestic  
Travel: 10% to 25%  
Employee Referral Amount:  
Education Experience: Bachelors Degree (High School +4 years)  
Employment Experience: 1-3 years  


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
Competencies
Values: Integrity, Accountability,Teamwork, Innovation
What your background should look like:

•Monitoring of order entry via EDI and order entry including corrections/maintenance in SAP

•Order follow up including tracking of deliveries & shipments

•Early warning follow up and forecast monitoring

•Intensive communication with the customers, about delivery schedules, pick up´s, forecast planning, price and delivery information, handling of complaints, recoding of cross references 

•Intensive communication with planning & demand management about backlog delivery schedules, internal Escalations, forecast planning & changing demand

•Intensive communication with Sales & Marketing about customer set up´s & pricing

•Communication & Support with Customer Service colleagues within EMEA

•Active control on late payments and customer disputes resolution

 

About TE Connectivity
TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

What TE Connectivity offers:
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Generous 401(k) Plan
  • Tuition Reimbursement
  • Benefits start on day one
  • Charity Donation Matching Program
  • Competitive Paid Time Off
  • Employee Resource Groups
  • Employee Stock Purchase Program
  • Healthcare for Associates and Families
  • Health and Wellness Incentives
  • Life Insurance and Disability Protection

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

Location: 

TANGIER, 01, MA, 90000

Travel:  10% to 25%
Requisition ID:  49752
Alternative Locations: 


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