CUSTOMER SERVICE SPECIALIST I

Job Posting Title: CUSTOMER SERVICE SPECIALIST I 

Job Code: 30003102   

Segment: TRANSPORTATION SOLUTIONS (50132248) 

Business Unit: GLOBAL AUTOMOTIVE (10002006) 

Building:  

Band/Level:  

Hiring Manager: MOHAMED OUADIE MOUJI 

Recruiter: MOHAMED MERHAOUI 

Relocation:Yes - Domestic 

Travel: 10% to 25% 

Employee Referral Amount:  

Education Experience: Bachelors Degree (High School +4 years) 

Employment Experience: 1-3 years

 

Company Information

When every connection counts, TE’s Industrial & Commercial Transportation (ICT) business unit delivers reliable connectivity products designed to withstand harsh environmental conditions for on and off-highway vehicles and recreational transportation. As a world leader in rough and rugged connectivity, depend on TE’s ICT to provide innovative solutions for field applications where failure is not an option. Some of our key technologies include terminals and connectors, custom cable assemblies, relays and switching modules, inductive systems, and wire and cable.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Responsibilities & Qualifications

  • Monitoring order entry via EDI  including corrections/maintenance in SAP
  • Order follow up including tracking of deliveries & shipments
  • Early warning follow up and forecast monitoring
  • Intensive communication with the customers, about delivery schedules, pick up´s, forecast planning, price and delivery information, handling of complaints, recoding of cross references
  • Intensive communication with planning & demand management about backlog delivery schedules, internal Escalations, forecast planning & changing demand
  • Intensive communication with Sales & Marketing about customer set up´s & pricing
  • Active control on late payments and customer disputes resolution
  • Execution & creation of continuous Improvement processes within TS EMEA organization
  • Identification of TEOA Requirements and tools and implementation of new tools & standards according to BU requirements
  • Execution of improvement action plans together with the Leadership team
  • Process review & process creation with the support of the common TEOA and lean & six sigma tools
  • Control of KPI´s and TEOA KPI’s
  • Interface to other Regions & Business Units for project selection and best practise sharing
  • Running of own cross functional projects to achieve improvements
  • Updating & follow up of continuous improvement statistics
  • Creation of weekly & monthly 5S+1 & TEOA Reports and assessments including data analyses
  • Provide training internally but also cross functional
  • Execution of Kaizen Events according to Management requirements and definitions
  • Identification of process deviations and immediate action intervention
  • Local sales office responsibility for the TEOA program (approx. 40%)

Competencies

  • Values: Integrity, Accountability,Teamwork, Innovation
  • Account Management
  • Action Oriented
  • Adaptability/Flexibility
  • Communication
  • Computer Skills
  • Conflict Management
  • Creativity
  • Customer Focus

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Location: 

TANGER, TNG, MA, 90000

Alternative Locations: 
Education Experience:  Bachelors Degree (High School +4 years)
Travel:  10% to 25%


Job Segment: ERP, Lean Six Sigma, SAP, Customer Service, Technology, Management, Automotive

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