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At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 
Job Overview

TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc. 

What your background should look like:

Provides support to employees, other HR groups and management.  Analyzes and answers escalated and complex HR-related inquiries and process non-routine HR-related transactions in areas such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.  

Key responsibilities include:
? Serves typically as a secondary contact for customers with more complex inquiries/requests.
? Conducts necessary classification, manages inquiries in Case Management System, maintains accurate records and transfers inquiries to other parties within HR Services or outside of HR Services (HRBP/HRSP, COEs) as appropriate.
? Diagnose problems and lead correction across stakeholders, including HRBP/HRSP, COEs and others.
? Identifies and escalates priority issues and routes to appropriate team for quick resolution.
? If necessary, follows up on inquiries to ensure timely and accurate response and resolution to all requests  
? Solve problems that are unstructured and that may require reliance on conceptual thinking.
? Provides solutions to issues that are often non-standard/non-routine and require some clarification.
? Identifies and implements process improvements to enhance service delivery.
? Works with Content Management Team to develop and update desktop procedures, scripts, FAQs, job aids to ensure a consistent experience for customers.
? Ensures all activities are carried out as per the standard operating procedures (SOPs) of HR Services.  
? Ensures compliance with all relevant quality and statutory policies, procedures and controls in the region to guarantee employee adherence and legislative compliance. 
? Is an escalation point to other HR Services employees to resolve complicated or sensitive tasks, providing knowledge transfer where possible.

? Bachelor degree (or equivalent); advanced degree preferred.
? Typically requires 1-3 years of experience in customer-service work environments combined with a good level of knowledge and use of supporting IT systems and tools.
? Excellent oral and written communication skills. Ability to communicate effectively to a variety of audiences.
? Accuracy and attention to details.
? Ability to manage priorities against tight deadlines.
? Effective problem-solving skills.
? Strong customer service orientation.
? Proficient with MS Office.
? Familiarity with Sharepoint or other Knowledge Management System.

Values: Integrity, Accountability,Teamwork, Innovation

SHANGHAI, 31, CN, 200233

State:  31
Country/Region:  CN
Travel:  None
Requisition ID:  57192
Alternative Locations: 
Function:  Human Resources

Job Segment: Developer, HR, Sharepoint, Technology, Human Resources

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