CUSTOMER SERVICE ASSOCIATE (m/f)

Function:  CUSTOMER SERVICE
Requisition ID:  19937
Location:  Ottobrunn, BY, DE, 85521
Alternative Locations: 
Education Experience:  Associate Degree (High School +2 years)
Employment Experience:  3-5 years
Travel:  Less than 10%

Company Information

TE Connectivity Ltd., is a $13 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 78,000 employees, including more than 7,000 engineers, working alongside customers in nearly 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedInFacebookWeChat and Twitter.

TE's Energy business unit, part of the Industrial Solutions segment, offers a wide range of reliable and cost-effective products for the electrical power industry. Our position as a leading supplier of electrical components enables us to design next-generation products. For over 60 years, we have worked closely with our customers around the globe to develop innovative solutions to ever-changing challenges, known under names such as Axicom, Crompton Instruments and Simel. Some of the industries that we serve include energy generation, distribution, and transmission.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Responsibilities & Qualifications

 

Verantwortungsbereiche:

 

  • Zentraler Ansprechpartner für alle Kundenanforderungen
  • Umfassende Betreuung externer sowie interner Kunden sowie Produktberatung (Kunden, technischer Support, Planung & Logistik, Vertrieb)
  • Unterstützung aller relevanten Themen der Auftragsabwicklung von Anfrage bis nach Auslieferung
  • Reklamationsbearbeitung
  • Aktive Mitarbeit bei der Gestaltung neuer Prozesse und Systeme zur Verbesserung der Kundenzufriedenheit
  • Voice of the customer

 

                                                Anforderungen:

 

  • abgeschlossene kaufmännische Ausbildung
  • mehrjährige Berufserfahrung
  • sehr gute SAP Kenntnisse
  • kundenorientiertes, selbstständiges Arbeiten
  • erfolgsorientiert, aufgeschlossen, organisiert
  • Teamfähigkeit, Belastbarkeit
  • technisches Verständnis und Interesse
  • Sehr gute Deutschkenntnisse sowie gute Englischkenntnisse erforderlich

Competencies

  • Values: Integrity, Accountability,Teamwork, Innovation


Job Segment: Developer, ERP, Electrical, SAP, Customer Service, Technology, Engineering

Apply now »