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Director of Quality


Company Information

TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in nearly 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedInFacebookWeChat and Twitter.  


The Aerospace, Defense and Marine (AD&M) business unit of TE is part of the Industrial Solutions segment -- a world leader in the design of components and electrical interconnection solutions that are used for applications in extreme and harsh environments. These interconnect solutions make possible applications like avionics, jet engine management, flight controls, grounding systems and harness assemblies, in-flight entertainment (IFE) and cabin systems for today's "connected aircraft". Vertical markets served include commercial and military aviation, space, military ground vehicles, unmanned / drone vehicles, as well as marine offshore oil and gas (MOG) development. TE offers solutions for enhanced connectivity in extreme environments, from the deepest oceans, to deep space exploration. In your relentless need to save space and weight, improve data delivery and power management, you will find that AD&M is ready to collaborate with your design team to help you get your product to the market faster with smarter, better interconnect solutions.

Job Overview

The Director, Quality - Connector sub-business unit is a pivotal role within the Quality Organization of the Aerospace, Defense & Marine (ADM) Business Unit. the candidate is responsible for the execution of SBU’s Quality & Continuous Improvement strategy to achieve world-class business performance. As the head of the SBU quality organization and a member of the SBU leadership team, the candidate must effectively partner with other functions to improve product and process Quality using principles of Quality Assurance and Continuous Improvement. A significant focus of the quality leader will be on talent development, strengthening the technical and leadership skills of the team. The Director will lead by example and enhance the organization’s culture through instilling a “Zero Defect Culture” mindset.


This position requires access to information which is subject to stringent controls under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be a U.S. citizen or national, U.S. lawful permanent resident, person granted asylee status in the U.S., or person admitted into the U.S. as a refugee. 

Key Responsibilities
  • The Director, Quality - Connector SBU is responsible for developing, documenting, implementing, and managing the quality management system for the sub-business unit
  • Sets the tone for a “Zero Defect Culture” and deployment of continuous improvement/lean as the engine of delivering consistent and reliable operational performance
  • Deploy structured problem-solving techniques to identify root cause and corrective actions. Actively drive TE Operating Advantage as the de facto TEOA Champion at the leadership team.
  • Quality Management System (QMS): Implements and helps refine the QMS. The candidate actively drives the 1ADM/1CP Quality initiative in deploying efficient and consistent procedures across the enterprise.
  • Customer Quality: Interfaces where necessary directly with key customers to ensure ECE related to Product and Process Quality
  • QC Inspection: Arranges for QC inspection of products, at the factories, both incoming and outgoing. Alternatively, develop and deploy effective AQL procedures via DQIP plan and process audits.
  • Complaint Handling: Response to customer complaints (RMAs) that are received and recorded via the TECH’s (TE system). Investigates complaints and takes appropriate action. Ensures qualitative and timely resolution of issues and drives overall levels of complaints down systematically.
  • Actively engages in the ADM QPL Committee to help refine the process excellence related to QPL Compliance related to Mil-Spec Products for Government Agencies (DLA, Nav-air etc.).
  • Build capabilities of the broader team. Ensure robust succession plans and talent pipelines to identify and develop bench strength to fill future leadership roles.
  • Reports to the Sr Director Quality & TEOA for ADM and dotted line to VP & General Manager of the Connector SBU
  • Reporting to the position are the Quality Managers of the SBU Factories (Manheim, PA; Mount Joy, PA; Oceanside, CA; Tecate, MX; Hermosillo, MX; Evreux, France; Hastings, UK; Bath, UK; Bangalore, India)
Candidate Profile
  • Bachelor’s degree in a technical or quality discipline. Graduate degree desired, but not essential
  • Work Location: Position to be located at Harrisburg PA. Co-locating in an existing Connectors SBU site is desirable
  • Minimum 15 years of quality management experience in a discrete manufacturing company. Familiarity with Aerospace products markets is a plus.
  • Minimum 5 years of global leadership experience, working with Asia, Europe and North America
  • Develop a deep understanding of the TE ADM business unit and the Connectors SBU by building relationships through active engagement and discussions with stakeholders.
  • Ability to support VP & GM to operationalize the strategy related to the Global Quality organization and execution of strategic and operational initiatives
  • Build Effective Teams: Creates and communicates standards and mission
  • Drive for Results: Displays initiative, prioritizes time and resources, seeks solutions and outcomes
  • Excellent analytical and problem-solving skills combined with technical writing skills with an ability to comprehend and apply technical information
  • Excellent planning and organizing skills
  • Strong interpersonal skills and the ability to work effectively at all levels of the organization, with the competency and tenacity to achieve results without formal authority.
  • Structured problem-solving skills and experience
  • Language skills: Must have fluency in English. Foreign language skills a plus (French or Spanish preferred).
  • Travel Requirements: Up to 50% (domestic and international)
Additional Key Attributes
  • Culture: drives and has the resilience to sustain a winning culture and required organization structure that is responsive and adaptable to change; collaborative yet accountable; ensures the right example is set in providing specific feedback to encourage performance/professional development of those on the team and across the organization.
  • High engagement & ownership: hands on executive who develops a granular view of the business and able to dig deep as needed into the business/issues and lead by example, sets the right operating cadence and is personally accountable for the organization results, rolls up his/her sleeves to get to work and help solve problems when required.
  • Pace & energy: high energy, sets a quick pace and demonstrates a real sense of urgency and ensuring the right focus on things that matter most to create value.
  • Results focused: results-oriented, delivers consistently against both short term and long-term plans, constantly raises the bar on performance and leads the organization toward a higher level of achievement.
  • Customer & market orientation: demonstrates knowledge & insights about the overall market and experience in dealing with the customer base, understands competition, creates a compelling vision for the organization and drives focused action plans; is passionate about winning.
  • Leadership style: down to earth, team player with low ego yet highly competitive and motivated by opportunity & challenge to drive the business forward and build a sustainable organization, strong communication skills that are crisp, credible and which instill confidence in the organization and creates strong followership
Campus Amenities

The amenities at our Middletown, PA campus enable our associates to collaborate, create and relax.   Some of our on-campus benefits include:

  • Fitness center
  • Full-service cafeteria including food truck options
  • Huddle seating throughout the campus to collaborate and connect
  • Outdoor Patios
  • Walking trails
  • Electric Vehicle charging stations
  • Employee Resource Committees
Building Effective Teams
Managing and Measuring Work
Motivating Others
SET : Strategy, Execution, Talent (for managers)
Values: Integrity, Accountability,Teamwork, Innovation

What TE Connectivity Offers

We offer a competitive “total rewards” compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive, and meets the needs of our employees.

  • Generous 401(k) Plan
  • Tuition Reimbursement
  • Benefits start on day one
  • Charity Donation Matching Program
  • Competitive Paid Time Off
  • Employee Resource Groups
  • Employee Stock Purchase Program
  • Healthcare for Associates and Families 
  • Health and Wellness Incentives
  • Life Insurance and Disability Protection

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.


Middletown, PA, US, 17057

Travel:  25% to 50%
Requisition ID:  48922
Alternative Locations: 

Nearest Major Market: Harrisburg

Job Segment: Manager, Quality Manager, Developer, Electrical, Management, Quality, Engineering, Technology

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